Front Office Medical Assistant

ALLERGY PARTNERS • La Mirada, CA

11d • $23 - $24 • Onsite

About The Position

The Medical Assistant works as part of a team to support patient comfort and well-being and assist in delivering professional medical care in accordance with Allergy Partners policies and procedures. The role performs provider-ordered functions and procedures, documents assessments, care delivery, patient condition, reactions, and progress, and serves as a liaison between providers and patients. It also reinforces patient and family education as requested by providers and completes administrative duties that support patient care.

Clinical work includes preparing patients for exams and treatments, taking vital signs, assisting physicians, performing ordered allergy and breathing tests, administering injections within applicable state laws and scope of practice, monitoring patients for reactions, maintaining testing and emergency equipment, and documenting services in electronic medical records. The position also supports referrals, authorizations, scheduling, supplies, charges, and patient-related calls.

The role supports office operations, including insurance verification, billing and coding, inventory, financial processes, claims resolution, medical record compliance, marketing initiatives, reporting, and provider scheduling. It follows applicable policies, procedures, training requirements, privacy and cybersecurity practices, and state and federal regulations. The position has no supervisory responsibilities and may be cross-trained in front-office activities.

Requirements

• High school diploma required.
• Understanding of OSHA guidelines for ambulatory practices.
• Understanding of medical record documentation standards.
• Understanding of medical coding based on medical record notes to support accurate billing.
• Comfort using email and interacting with internet applications.
• Knowledge of electronic medical records, practice management, and word processing software.
• Good communication skills and ability to interact with physicians.
• Neat, professional appearance.

Nice To Haves

• A minimum of one year of experience in a medical practice is preferred; completion of formal education will be taken into consideration.
• CMA or RMA credential from an accredited program, or ABR-OE, preferred.

Responsibilities

• Greet patients, escort them to exam rooms, prepare them for exams or treatment, and take vital signs.
• Assist physicians when requested.
• Perform physician-ordered allergy prick or intradermal testing and spirometry or other breathing tests.
• Prepare and maintain supplies and equipment for testing and treatment.
• Provide patient education when appropriate.
• Administer biologic and allergy injections as ordered and as permitted by state law, regulations, and scope of practice.
• Obtain blood, buccal, genetic, or other samples as ordered and permitted by state regulations.
• Monitor patients for possible adverse reactions following allergy injections and maintain emergency equipment, including oxygen and crash carts.
• Answer patient-related telephone calls and respond according to clinical protocols.
• Scribe for providers when requested or required by the practice.
• Follow standardized protocols and workflows.
• Follow up on referrals and insurance authorizations as requested and needed.
• Schedule radiology and laboratory tests and make specialist referrals at the direction of a physician or provider.
• Maintain clinical supply stock and medication samples.
• Complete accurate electronic medical record documentation for services personally provided and enter charges in accordance with practice guidelines.
• Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
• Maintain office operations, including opening and closing protocols.
• Ensure accurate insurance verification, billing, and coding.
• Oversee clinical supplies and inventory management.
• Collaborate with physicians on process improvements and provider scheduling.
• Manage daily financial processes, including deposits, petty cash, and collections.
• Review accounts receivable reports and support timely claims resolution.
• Oversee medical record compliance and release processes.
• Support marketing initiatives and community engagement.
• Prepare and review financial and management reports with physicians and the Regional Operations Manager.
• Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
• Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
• Follow company, hub, and department policies; report policy violations and incidents through appropriate channels.
• Participate in cybersecurity efforts, observe and report cybersecurity incidents, and complete required training on time.
• Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
• Comply with clinical regulations, policies, procedures, and applicable state and federal laws.
• May cross-train in front-office activities such as answering phones, scheduling patients, taking payments, and other administrative work.

Benefits

• Full-time employees: 401(k), health insurance, paid time off, paid holidays, vision insurance, health savings account (HSA), dental insurance, life insurance, and disability insurance.
• Part-time employees: 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED