Medical Assistant / Medical Front Office

NextCare•Marana, AZ

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working as part of a team. The role supports patient care in the back office and may also support front office reception, with assignments based on clinic staffing and business needs. The Medical Assistant helps maintain smooth clinic operations and patient flow while treating patients with respect and dignity. Under the Provider’s direct supervision and within the Medical Assistant scope of practice, the role assists with examinations, procedures, and direct patient care; administers medications as directed; and performs other urgent-care services. Depending on duties assigned, laboratory responsibilities may include moderate-complexity testing, quality control and calibration, inspection-ready records, competency assessments, proficiency testing, specimen processing, and prompt notification of critical results. Front office duties may include communicating wait times, monitoring patient flow, processing discharges, preparing charges, collecting payments, obtaining signatures, and issuing receipts. For Arizona, applicants must have at least a high school diploma or equivalent and either have completed an accredited Medical Assistant training program, or have completed a non-accredited Medical Assistant training program and hold a national certification from AAMA, AMT, or NHA.

Requirements

For Arizona applicants: high school diploma or equivalent.
For Arizona applicants: completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) Medical Assistant training program and national certification through AAMA, AMT, or NHA.
Proficiency with EMR/EHR systems.
Ability to work in a fast-paced setting and as part of a team.
Customer-friendly approach and passion for patient care.

Responsibilities

Assist the Provider with examinations, including taking patient vitals, procedures, and other direct patient care processes under direct supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and Provider direction, following medication safety protocols.
Perform blood draws as directed by the Provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform other urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the Provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use EMR/EHR systems proficiently.
Perform other related duties as assigned or described by Company policy.
When assigned laboratory duties, perform authorized moderate-complexity clinical testing in accordance with the laboratory's COLA-approved SOP manual.
Execute and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities in preparation for COLA on-site surveys.
Participate in documented competency assessments covering all six CLIA-mandated elements, semiannually during the first year and annually thereafter.
Test and document blind proficiency testing samples as patient specimens, following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data into the Laboratory Information System (LIS).
Recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider.
When assigned front office duties, keep patients and families informed of wait times and monitor patient flow.
Process patient discharges, including preparing charges, collecting payments, obtaining necessary signatures, and issuing receipts.
Support customer service and help ensure the clinic and front reception area run smoothly and patient flow remains optimal.