Medical Assistant / Medical Front Office

NextCare•Buckeye, AZ

13d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who can work in a fast-paced, team-oriented setting. The role provides direct patient care in the back office under the direct supervision of a provider and within the Medical Assistant scope of practice. The employee may also support front-office reception and may be cross-trained or assigned to front- or back-office functions according to clinic staffing and business needs. The Medical Assistant helps keep clinic operations and patient flow running smoothly while treating patients with respect and dignity. Duties include assisting with examinations and procedures, medication administration, laboratory work, and other urgent-care services. When supporting reception, the employee helps inform patients and families about wait times, monitors patient flow, processes discharges, prepares charges, collects payments, obtains signatures, and issues receipts. Additional laboratory duties may include moderate-complexity testing, quality control and calibration, maintaining audit-ready records for COLA surveys, competency assessments, proficiency testing, specimen processing and accurate LIS data entry, and prompt notification of critical results to the attending Texas healthcare provider.

Requirements

For Arizona: at least a high school diploma or equivalent.
For Arizona: completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
Proficiency in EMR/EHR.

Responsibilities

Assist providers with examinations, including taking patient vital signs, procedures, and other direct-care processes under direct supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as assigned.
Perform splinting and casting, as assigned.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly report unusual patient occurrences, including medication events, to the provider on duty and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the EMR/EHR proficiently.
Perform moderate-complexity clinical testing in authorized disciplines according to the laboratory's COLA-approved SOP manual.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready records for pre-analytical, analytical, and post-analytical activities in preparation for COLA surveys.
Participate in documented competency assessments covering CLIA-mandated elements.
Test and document blind proficiency-testing samples in the same manner as patient specimens, following anti-commingling regulations.
Accession and process specimens, centrifuge samples, evaluate sample integrity, and accurately report data in the Laboratory Information System.
Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When supporting front-office reception, keep patients and families informed about wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by company policy.