Front Office Medical Assistant

Pediatrica Health Group • Miami, FL

12d

About The Position

This position combines clinical and administrative responsibilities, requiring the ability to move between front-office and back-office duties according to the practice’s needs. The Medical Assistant supports physicians with patient care and handles clerical, environmental, and organizational tasks to help maintain efficient workflow. Responsibilities include appointment scheduling, patient intake, administrative support, and assisting clinical staff. The role calls for an organized, compassionate team player who can adapt to shifting priorities in a fast-paced healthcare environment.

The work takes place in a combination of medical office and examination/procedure room settings. The position uses standard medical examination and office equipment, potentially including a computerized health information management system for medical records. Physical requirements include using appropriate body mechanics when transferring or assisting patients, lifting up to 30 pounds of supplies, and occasionally managing stress from interactions with staff and patients. The job has minimal hazards.

Requirements

• High school diploma or GED, a medical assistant diploma from an accredited vocational institution, or college coursework in medical assisting.
• Knowledge of the healthcare field and EMR systems.
• Skill in performing medical assistance tasks appropriately.
• Written and verbal communication skills.
• Ability to understand patient education needs and effectively share information with patients and families.
• Ability to learn and retain information about patient care practices and procedures.
• Ability to project a pleasant, professional image and work as a team player.
• Ability to plan, prioritize, multitask, and complete delegated tasks.
• Compassion and care in dealing with others.
• For Level I status: entry-level experience of 1–4 years and/or meeting the basic job requirements with a need for additional supervision; the posting also specifies excess of 4 years’ experience when meeting only the basic requirements with a need for additional supervision.

Nice To Haves

• Experience in family practice, internal medicine, or urgent care; a minimum of 3 years of experience is preferred.
• Experience with EClinicalWorks (ECW).

Responsibilities

• Support patient care, including checking schedules and organizing patient flow; accompanying patients to examination rooms; assisting with specimen collection and exam preparation; collecting patient history; checking vital signs; performing screenings according to provider guidelines; assisting providers; charting; administering injections; performing EKGs and PFTs; relaying instructions to patients and families; and answering calls with relevant information.
• Ensure compliance with HIPAA and other healthcare regulations.
• Perform patient check-in and check-out, including registration and insurance verification.
• Handle clerical tasks such as sending and receiving medical records; obtaining lab and X-ray reports, hospital notes, and referral information; completing forms and requisitions; scheduling appointments; and maintaining complete, properly filed charts.
• Carry out organizational responsibilities, including respecting and promoting patient rights, responding appropriately to emergency codes, and sharing patient or staff concerns with the immediate supervisor.
• Answer a multi-line phone system, direct calls appropriately, and take detailed messages.
• Prepare, organize, and maintain patient charts and electronic medical records.
• Communicate with clinical and administrative staff to support seamless patient care.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED