Medical Assistant / Medical Front Office

NextCare•Surprise, AZ

10h

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented setting. The Medical Assistant provides direct patient care under the supervision of a provider and within the scope of practice, supports clinic operations and patient flow, and may also assist with front-office reception. Employees may be cross-trained and assigned to front-office or back-office duties, or both, according to clinic staffing and business needs. Patient-care duties include assisting with examinations and procedures, administering medications, drawing blood, collecting urine specimens, conducting physicals, and performing services such as splinting, casting, ear lavage, wound care, and oxygen administration. Depending on assignment, laboratory work may include moderate-complexity testing, quality control and calibration, inspection-ready documentation, competency assessments, proficiency testing, specimen processing, and critical-value notification. When supporting front-office reception, the Medical Assistant helps keep patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The position supports respectful, dignified customer service and the smooth operation of the clinic and reception area.

Requirements

For Arizona applicants, a high school diploma or equivalent is required.
For Arizona applicants, completion of an approved (accredited) Medical Assistant training program; or completion of an unapproved (non-accredited) Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
Proficiency with EMR/EHR systems.

Responsibilities

Assist providers with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the electronic medical record/electronic health record system proficiently.
Perform additional duties as assigned or described by Company policy.
When assigned laboratory responsibilities, perform authorized moderate-complexity clinical testing in accordance with the laboratory's COLA-approved standard operating procedure manual.
When assigned laboratory responsibilities, complete and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
When assigned laboratory responsibilities, maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities in preparation for biennial COLA on-site surveys.
When assigned laboratory responsibilities, participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
When assigned laboratory responsibilities, test and document blind proficiency-testing samples as patient specimens and comply with anti-commingling regulations.
When assigned laboratory responsibilities, accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System.
When assigned laboratory responsibilities, recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When supporting front-office reception, keep patients and families informed about wait times and monitor patient flow.
When supporting front-office reception, process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Support customer service and treat patients with respect and dignity while helping maintain efficient clinic operations and patient flow.