Medical Assistant / Medical Front Office

NextCare•Abilene, TX

12d

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented setting. The role provides patient care in the back office and may also support front-office reception, based on clinic staffing needs. The Medical Assistant helps ensure a smooth clinic operation and optimal patient flow while treating patients with respect and dignity. Under the direct supervision of a provider and within the Medical Assistant scope of practice, the role assists with examinations and procedures, administers medications, performs blood draws and other urgent-care services, and follows clinical, safety, laboratory, and accreditation requirements. Additional laboratory duties may include moderate-complexity testing, quality control, instrument calibration, proficiency testing, specimen processing, documentation, and critical-value notification. When supporting reception, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. Employees are expected to be cross-trained and may be assigned front-office or back-office functions, or both.

Requirements

High school diploma or GED, with a copy of the diploma requested at offer for applicants in states other than Arizona; official transcripts may be requested if education cannot be verified through the pre-employment background process.
Completion of an approved (accredited) Medical Assistant training program; alternatively, completion of a non-accredited program plus national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
For applicants in states other than Arizona, an alternative qualification is completion of a non-approved Medical Assistant training program and at least one year of Medical Assistant employment after program completion, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered subject to review and approval by the Compliance and Regulatory department.
Proficiency with an EMR/EHR system.
Ability to work in a fast-paced setting and as part of a team.

Responsibilities

Assist providers with examinations, including taking patient vitals, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine samples for testing, which may include employer drug screens.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care services such as ear lavage, wound care, and oxygen administration.
Promptly report unusual patient occurrences, including medication events, to the provider on duty using an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation guidelines and requirements.
Use the electronic medical or health record system proficiently.
Perform other duties as assigned or described by company policy.
When assigned laboratory responsibilities, perform authorized moderate-complexity clinical testing in accordance with the laboratory's COLA-approved standard operating procedure manual.
Execute and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain audit-ready logs for pre-analytical, analytical, and post-analytical activities in preparation for biennial COLA on-site surveys.
Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling requirements.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System.
Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When assigned to front-office reception, inform patients and families of wait times, monitor patient flow, and process discharges by preparing charges, collecting payments, obtaining signatures, and issuing receipts.