Medical Assistant / Medical Front Office

NextCare • Tucson, AZ

1d

About The Position

NextCare Urgent Care seeks an energetic, customer-friendly Medical Assistant who can work in a fast-paced, team-oriented setting. The role supports patient care in the back office and may also support front-office reception, depending on clinic staffing and business needs. The Medical Assistant helps maintain smooth clinic operations and patient flow while providing respectful, dignified care under the direct supervision of a provider and within the scope of practice for a Medical Assistant.

Clinical duties include assisting providers with examinations, taking patient vitals, administering medications as directed and according to safety protocols, performing blood draws, collecting urine samples for testing (including employer drug screens), and potentially performing splinting, casting, physicals, ear lavage, wound care, and oxygen administration. The role also includes promptly reporting unusual patient occurrences and safety concerns, following laboratory and clinical accreditation policies, and using EMR/EHR systems.

Additional laboratory duties may include moderate-complexity testing in authorized disciplines; instrument calibration and quality-control documentation; maintaining audit-ready laboratory records for COLA inspections; completing required competency assessments and proficiency testing; accessioning, processing, centrifuging, and assessing specimens; recording results in the LIS; and promptly notifying the attending Texas healthcare provider of critical results.

When assigned to front-office reception, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. Other related duties may be assigned in accordance with company policy.

Requirements

• High school diploma or equivalent.
• For Arizona applicants: completion of an approved (accredited) Medical Assistant training program; or completion of an unapproved (non-accredited) Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
• Proficiency in EMR/EHR.
• Ability to perform the duties of a Medical Assistant within the applicable scope of practice and under provider supervision.

Responsibilities

• Assist providers with examinations, including taking patient vitals, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
• Administer medications according to provider direction, company policy, and medication-safety protocols.
• Perform blood draws as directed by the provider.
• Collect urine specimens for testing, including employer drug screens, when assigned.
• Perform splinting and casting when assigned.
• Conduct physicals, including sports physicals.
• Perform other urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly report unusual patient occurrences, including medication events, to the provider on duty using an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation policies and requirements.
• Use EMR/EHR systems proficiently.
• Perform moderate-complexity clinical testing in authorized laboratory disciplines in accordance with the COLA-approved SOP manual, when assigned.
• Perform and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting results, when assigned.
• Maintain orderly, verifiable, audit-ready records for laboratory activities and COLA surveys, when assigned.
• Participate in required documented competency assessments and proficiency testing, when assigned.
• Accession, process, centrifuge, and evaluate specimen integrity, and accurately report data in the LIS, when assigned.
• Recognize critical results and follow immediate notification protocols to the attending Texas healthcare provider, when assigned.
• Keep patients and families informed about wait times and monitor patient flow when working in front-office reception.
• Process patient discharges, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
• Perform other related duties as assigned or described by company policy.
• Work in front-office or back-office functions, or both, as needed based on clinic staffing and business requirements.

Benefits

• Full-time employees: medical coverage, health savings account, dental, vision, basic life insurance, voluntary employee/spouse/child life insurance, long-term disability, short-term disability, employee assistance program, critical illness coverage, accident coverage, legal coverage, identity theft coverage, and paid time off.
• Employees of all employment statuses: 401(k) Plan benefits.
• Employees in select positions: shift differential benefits.
• Benefits are offered subject to policy and plan rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED