Medical Assistant / Medical Front Office

NextCare•Surprise, AZ

19h

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced team environment. The Medical Assistant provides back-office patient care under the direct supervision of a Provider and within the Medical Assistant’s scope of practice, while also supporting front-office reception as clinic staffing and business needs require. The role helps keep the clinic and reception area running smoothly, optimizes patient flow, and provides respectful, patient-centered service. The position may also include laboratory duties such as moderate-complexity clinical testing, quality control and calibration, maintaining records for COLA inspections, completing competency assessments and proficiency testing, processing specimens and entering results into the Laboratory Information System, and notifying the attending Texas healthcare provider of critical results. Employees are expected to be cross-trained and may be assigned to front-office or back-office functions, or both. For Arizona, the position requires a high school diploma or equivalent and completion of an approved accredited Medical Assistant training program; alternatively, completion of a non-accredited Medical Assistant program and national certification through AAMA, AMT, or NHA. NextCare offers full-time employees a range of insurance and paid time off benefits, and employees of all statuses are offered 401(k) plan benefits.

Requirements

High school diploma or equivalent for the Arizona position.
For Arizona, completion of an approved, accredited Medical Assistant training program; or completion of a non-accredited Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
Ability to perform patient-care duties under the direct supervision of a Provider and within the Medical Assistant scope of practice.
Proficiency in EMR/EHR.
Ability to follow medication administration safety protocols, laboratory procedures, and clinical accreditation requirements.
Customer-friendly approach and ability to work in a fast-paced team environment.

Responsibilities

Assist the Provider with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under the Provider’s supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and Provider direction, following medication safety protocols and procedures.
Perform blood draws as directed by the Provider.
Collect urine specimens for testing, which may include employer drug screens.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the Provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the EMR/EHR proficiently.
Perform other related duties assigned or described by Company policy.
Perform moderate-complexity clinical testing in authorized disciplines in accordance with the laboratory’s COLA-approved SOP manual.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical laboratory activities for COLA surveys.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency testing samples as patient specimens while following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data into the Laboratory Information System.
Recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider.
When supporting front-office reception, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Provide customer service and treat patients with respect and dignity while helping maintain smooth clinic operations and optimum patient flow.
Cross-train and perform front-office or back-office functions, or both, according to clinic staffing needs and business requirements.