Medical Assistant / Medical Front Office

NextCare•Alice, TX

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working in a team environment. The role supports patient care in the back office and may also support front-office reception, with assignments based on clinic staffing needs and business requirements. The Medical Assistant helps the clinic and reception area run smoothly, maintains patient flow, and provides respectful, dignified care tailored to patients’ needs. Under the direct supervision of a provider and within the Medical Assistant scope of practice, the role assists with examinations, procedures, medication administration, blood draws, specimen collection, and other urgent-care services. Additional laboratory duties may include moderate-complexity testing, quality control and calibration, documentation and inspection readiness, competency assessments, proficiency testing, specimen processing, and prompt notification of critical results. When supporting front-office reception, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. Employees are expected to be cross-trained and may be assigned to front-office or back-office functions, or both.

Requirements

High school diploma or GED/equivalent, with education verification or documentation as specified for the applicable state.
Completion of an approved (accredited) Medical Assistant training program; or completion of an unapproved (non-accredited) program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
For applicants in states other than Arizona, an alternative qualification is completion of an unapproved Medical Assistant training program and at least one year of employment as a Medical Assistant after program completion, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.
Proficiency with EMR/EHR systems.

Responsibilities

Assist providers with examinations, including taking patient vital signs, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following applicable safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use EMR/EHR systems proficiently.
Perform other related duties as assigned or described by company policy.
Perform moderate-complexity clinical testing in authorized disciplines, such as chemistry, hematology, and urinalysis, in accordance with the laboratory's COLA-approved SOP manual, where assigned.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results, where assigned.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical laboratory activities, where assigned.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements, where assigned.
Test and document blind proficiency-testing samples as patient specimens and follow anti-commingling regulations, where assigned.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately enter results into the Laboratory Information System (LIS), where assigned.
Recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider, where assigned.
When supporting front-office reception, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Cross-train and perform front-office or back-office functions, or both, according to clinic staffing needs and business requirements.