Medical Assistant/Medical Front Office

NextCare•San Antonio, TX

12d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant to work in a fast-paced, team-oriented setting. The position supports patient care and clinic operations, providing services in the back-office medical setting and supporting front-office reception as needed. Employees are cross-trained and may be assigned to either or both functions based on clinic staffing and business needs. Under the direct supervision of a Provider and within the Medical Assistant scope of practice, the role assists with examinations, procedures, medication administration, laboratory activities, and other patient-care processes. The position also helps maintain patient flow and a smoothly operating clinic, supports patients and families with respect and dignity, and follows applicable clinical, laboratory, safety, and accreditation procedures.

Requirements

Minimum of a high school diploma or equivalent/GED.
Completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) program with a national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
For locations outside Arizona, an alternative qualification is completion of an unapproved Medical Assistant training program and at least one year of employment as a Medical Assistant after program completion, or verifiable work experience directly supervised by a Provider or Physician Group for at least 2,000 hours or one year.
For Arizona locations, applicants completing an unapproved Medical Assistant training program must hold national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
Other Medical Assistant education or experience may be considered subject to review and approval by the Compliance and Regulatory department.
Proficiency in EMR/EHR.

Responsibilities

Assist the Provider with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under direct supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and Provider direction, following medication safety protocols.
Perform blood draws as directed by the Provider.
Collect urine specimens for testing, including employer drug screens, as applicable.
Perform splinting and casting, as applicable.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the Provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation guidelines and requirements.
Use the EMR/EHR proficiently.
Perform moderate-complexity clinical testing in authorized disciplines, such as Chemistry, Hematology, and Urinalysis, according to the laboratory's COLA-approved SOP manual.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical laboratory activities in preparation for COLA surveys.
Participate in documented competency assessments, semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency testing samples as patient specimens, following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System (LIS).
Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When supporting front-office reception, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.