Medical Assistant / Medical Front Office

NextCare•Abilene, TX

11d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who can work in a fast-paced, team-oriented setting. The role supports patient care in the back office and may also provide front-office reception support. Employees are cross-trained and may be assigned to front-office or back-office duties, or both, depending on clinic staffing and business needs. In the back office, the Medical Assistant supports providers with examinations, procedures, and direct patient care within the Medical Assistant's scope of practice and under provider supervision. The position may include medication administration, blood draws, specimen collection, splinting and casting, physicals, ear lavage, wound care, and oxygen administration. Depending on assignment, laboratory duties include moderate-complexity testing, quality control and calibration, documentation, proficiency testing, specimen processing, and notification of critical results. In the front office, the Medical Assistant may keep patients and families informed about wait times, monitor patient flow, process discharges, prepare charges, collect payments, obtain signatures, and issue receipts. The role supports respectful, dignified patient service and helps ensure the clinic and reception area operate smoothly.

Requirements

Minimum high school diploma or GED, subject to the state-specific education requirements in the posting.
Completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) program plus a qualifying national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
For states other than Arizona, the posting also accepts completion of an unapproved Medical Assistant training program plus at least one year of employment as a Medical Assistant after program completion, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.
Customer-friendly, passionate, and able to work in a fast-paced, team-oriented setting.
Proficient in EMR/EHR.

Responsibilities

Assist providers with examinations, including taking patient vitals, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy, provider direction, and applicable safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as assigned.
Perform splinting and casting, as assigned.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the electronic medical record/electronic health record system proficiently.
Perform other related duties as assigned or described by company policy.
Perform moderate-complexity clinical testing in authorized disciplines, such as chemistry, hematology, and urinalysis, according to the laboratory's COLA-approved standard operating procedure manual, when assigned laboratory responsibilities.
Perform and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities for COLA surveys.
Participate in documented competency assessments covering CLIA-mandated elements, semiannually during the first year and annually thereafter.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately enter results into the Laboratory Information System.
Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When assigned front-office duties, keep patients and families informed about wait times and monitor patient flow.
Process patient discharges, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.