Medical Assistant/Medical Front Office

NextCare • San Antonio, TX

13d

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented setting. The role supports patient care in the back office and may also provide front-office reception support, depending on clinic staffing and business needs. The Medical Assistant helps maintain efficient patient flow and a smoothly operating clinic while treating patients with respect and dignity.

Under the direct supervision of a provider and within the Medical Assistant scope of practice, the role assists with examinations, procedures, medications, and other direct-care tasks. Duties may include blood draws, urine collection, splinting and casting, sports physicals, ear lavage, wound care, and oxygen administration. The position also includes responsibilities for laboratory testing and documentation where assigned, including moderate-complexity testing, quality control, calibration, competency assessments, proficiency testing, specimen processing, and prompt notification of critical results.

When supporting the front office, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The position is expected to be cross-trained and may be assigned to front-office or back-office functions, or both.

Requirements

• Minimum high school diploma or equivalent (or GED for all other states); Arizona applicants must have at least a high school diploma or equivalent.
• Completion of an approved (accredited) Medical Assistant training program; or completion of a non-accredited program plus a national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
• For applicants in states other than Arizona, an alternative qualifying route is completion of an unapproved Medical Assistant training program plus at least one year of post-completion employment as a Medical Assistant, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
• Proficiency with EMR/EHR systems.
• Ability to work in a fast-paced setting and as part of a team.
• Customer-friendly approach and passion for patient service.
• Compliance with the scope of practice for a Medical Assistant and applicable clinical, laboratory, safety, and accreditation requirements.
• For applicants in states other than Arizona, a copy of the diploma may be requested at offer; if education cannot be verified through pre-employment background screening, official transcripts will be requested.
• Other Medical Assistant education or experience may be considered subject to review and approval by the Compliance and Regulatory department.

Responsibilities

• Assist providers with examinations, including taking patient vitals, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
• Administer medications according to policy and provider direction, following medication safety protocols.
• Perform blood draws as directed by the provider.
• Collect urine specimens for testing, including employer drug screens, when required.
• Perform splinting and casting when required.
• Conduct physicals, including sports physicals.
• Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation policies and requirements.
• Use the electronic medical record/electronic health record proficiently.
• Perform additional duties as assigned or described by company policy.
• Perform moderate-complexity clinical testing in authorized disciplines, such as Chemistry, Hematology, and Urinalysis, according to the laboratory's COLA-approved standard operating procedures when assigned laboratory responsibilities.
• Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
• Maintain orderly, verifiable, audit-ready records for pre-analytical, analytical, and post-analytical work to support biennial COLA on-site surveys.
• Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
• Complete and document blind proficiency testing samples as patient specimens, observing anti-commingling requirements.
• Accession, process, centrifuge, and evaluate specimen integrity, and accurately enter results into the Laboratory Information System.
• Recognize critical, life-threatening results and follow immediate notification protocols for the attending Texas healthcare provider.
• When assigned to front-office reception, inform patients and families about wait times and monitor patient flow.
• Process patients for discharge, including preparing charges, collecting payment, obtaining required signatures, and issuing receipts.
• Support customer service and help keep the clinic and reception area operating smoothly while providing patient care that meets patients' needs.
• Remain cross-trained and accept front-office or back-office assignments, or both, according to clinic staffing needs and business requirements.

Benefits

• Full-time employees: medical and health benefits, health savings account, dental, vision, basic life insurance, voluntary employee/spouse/child life insurance, long-term disability, short-term disability, employee assistance program, critical illness coverage, accident coverage, legal benefits, identity theft benefits, and paid time off.
• Employees of all employment statuses are offered 401(k) Plan benefits.
• Employees in select positions are offered shift differential benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED