Full Time Medical Assistant Front Office Population Health

Hendricks Regional Health•Avon, IN

13d

About The Position

The Medical Assistant Front Office Population Health role supports front-office operations, medication affordability assistance, and clinical care in partnership with a Population Health Nurse Practitioner. The position serves associates, providers, and patients, and daily responsibilities are determined by departmental needs. The role maintains efficient front-office functionality, including administrative systems, communications, phone coverage, records, filing, copying, and supply procurement. It supports patients seeking help affording prescribed medications by connecting eligible patients with assistance programs and resources, coordinating applications and documentation, tracking outcomes, and documenting activities in the electronic health record. Cross-trained for clinical support, the Medical Assistant helps deliver care and manage patient visits. Duties include preparing patients for examination, obtaining and recording vital signs and histories, communicating concerns to providers, assisting with testing and treatment, supporting patient education, arranging referrals and tests, and maintaining clinical areas and supplies. The role also conducts outreach to attributed patients who are due for care and mentors and coaches Medical Assistants in best practices across offices.

Requirements

Graduation from an accredited Medical Assistant Program or accredited Nursing Program.
At least 1 year of experience.

Responsibilities

Perform typing, copying, word processing, and communications for the department, including forms, reports, minutes, and provider and hospital communications; complete correspondence by scheduled due dates.
Answer phones, retrieve voicemails, contact or page physicians and associates as requested, ensure front-office phone coverage, and take messages.
File and copy patient and non-patient records and correspondence, and provide feedback to improve front-office functions.
Screen patients for medication affordability and access needs and assist with pharmaceutical Patient Assistance Program applications.
Identify copay assistance, foundation, discount, and other medication affordability resources; obtain and coordinate required documentation.
Submit medication assistance applications and track approvals, denials, renewals, outstanding requirements, utilization, patient savings, and program outcomes.
Coordinate and follow up with patients, providers, pharmacies, pharmaceutical assistance programs, community resources, and interdisciplinary care teams to support medication access and adherence.
Document medication assistance activities and patient outcomes in the electronic health record and connect patients with additional resources when social or financial barriers are identified.
Provide patient care directly and through delegation, recognize normal and abnormal parameters that may indicate risk, respond to calls and triage appropriately, and provide reassurance, teaching, and direction.
Ensure efficient patient visits by maintaining accurate and updated medical records, initiating patient contact, preparing patients for examinations, obtaining vital signs and histories, and recording chief complaints.
Observe patients with abnormal signs or symptoms, communicate their condition to the provider, document observations, support patient understanding of discharge instructions, and enter medical record and charge information for billing.
Assist providers with testing and treatment, including applying splints and dressings, following provider orders, managing sample medications and logs, arranging tests or admissions, obtaining referrals, retrieving results, and notifying patients.
Assist providers in preparing for minor surgeries and physicals; obtain appropriate consents before invasive procedures or immunizations.
Distribute patient education materials, assist with patient instruction, confirm patient understanding of treatment and medication use, perform prescribed laboratory tests and treatments, and maintain laboratory logs.
Reach out to attributed patients to schedule care that is due and collaborate with medical practice office teams on patient lists.
Help identify best practices and standardize Medical Assistant tasks; mentor and coach Medical Assistants in following best practices across offices.
Maintain and organize patient education materials, order and maintain clinical supplies and equipment, stock exam rooms, keep rooms clean and organized according to protocol, and ensure instruments are sterile and equipment is working.
Perform other duties as assigned.