Full Time Medical Assistant Front Office Population Health

Hendricks Regional Health•Avon, IN

12d

About The Position

The Medical Assistant supports front-office operations, medication assistance, and clinical care in partnership with a Population Health Nurse Practitioner. The role maintains efficient front-office functionality, administrative systems, procedures, policies, projects, and supply procurement. It also helps patients address medication affordability and access barriers by connecting them with assistance programs and coordinating documentation and follow-up. Clinical duties support healthcare delivery and patient care management. Daily responsibilities depend on department needs, and the position serves associates, providers, and patients.

Requirements

Graduation from an accredited Medical Assistant Program or accredited Nursing Program.
One year of experience required.

Nice To Haves

LPN license preferred.

Responsibilities

Complete typing, copying, forms, reports, minutes, and provider and hospital communications in a timely manner; ensure requested correspondence is completed by its due date.
Answer phones, retrieve voicemails, initiate requested calls or pages, arrange phone coverage, and maintain correspondence and messages.
File and copy patient- and non-patient-related materials and provide feedback to improve front-office functions.
Screen patients for medication affordability and access needs; assist with Patient Assistance Program applications and identify copay, foundation, discount, and other affordability resources.
Coordinate and obtain patient and provider documentation; submit applications and track approvals, denials, renewals, and outstanding requirements.
Coordinate with patients, providers, pharmacies, and assistance programs; follow up to reduce gaps in medication access; document activities and outcomes in the electronic health record; and track utilization, savings, and program outcomes.
Connect patients with community or organizational resources when social or financial barriers are identified, and collaborate with Population Health and interdisciplinary care teams to support adherence, chronic disease management, health equity, and outcomes.
Provide patient care directly or through delegation, recognize normal and abnormal parameters, follow care standards and guidelines, triage telephone calls, and provide reassurance, teaching, and direction.
Support efficient patient visits by completing and updating medical records, initiating patient contact, preparing patients for examination, obtaining vital signs and other listed measurements and history, communicating abnormal findings to providers, and documenting care and billing charges.
Ensure patients understand provider instructions upon discharge.
Assist with testing and treatment under provider supervision, including applying splints and dressings, carrying out provider orders, managing sample medications and logs, arranging testing or admission and referrals, retrieving results and notifying patients, and preparing for minor surgeries and physicals.
Obtain required consents before invasive procedures or immunizations; distribute education materials and assist with patient instruction; perform prescribed laboratory tests and treatments; and maintain laboratory logs.
Contact attributed patients to schedule care that is due and collaborate with medical practice office teams on patient lists.
Help identify best practices and standardize Medical Assistant tasks; mentor and coach MAs in following best practices across offices.
Stock and maintain patient care areas, equipment, supplies, and patient education materials; keep exam rooms clean and organized according to protocol; and ensure instruments are sterile and equipment is working.
Perform other duties as assigned.