Medical Assistant - Front/Back Swing, Urology (Greenbrae), Full Time, Days

MarinHealth•Greenbrae, CA

3d•$28 - $36

About The Position

The Medical Assistant - Front/Back Swing assists in the delivery of healthcare and patient care management under the supervision of the Clinical Lead and Practice Leader. The role supports providers within the medical assistant's scope of practice to deliver quality patient care, including gathering patient information, assessing patient requests, obtaining and monitoring patient vital signs, assisting with procedures, and re-processing instruments. The position combines clinical and administrative work. Clinical duties include rooming patients, documenting symptoms and other required information in the electronic medical record, providing ordered injections and immunizations, assisting with procedures, triaging urgent needs, handling patient communications and referrals, maintaining confidentiality, and keeping patient areas clean and supplied. Administrative duties include answering phones, scheduling appointments, greeting and checking in patients, managing messages and requests, addressing concerns, assisting with insurance matters, and completing other assigned processes.

Requirements

High school diploma or GED certificate.
Medical Assistant certification from an accredited program, such as NHA or AMCA.
BLS certification from the American Heart Association.
At least one year of related medical assisting experience in a physician's office or other clinical setting, or an equivalent combination of training and experience.

Nice To Haves

Re-processing or procedural experience is highly preferred.
Allscripts experience is preferred.

Responsibilities

Room patients, obtain vital signs and reasons for visits, and document symptoms, including their frequency and severity.
Provide courteous and compassionate care.
Document required information in the electronic medical record, including meaningful-use, pay-for-performance, and ACO-related information.
Provide injections, immunizations, and other patient care services as ordered by the medical provider.
Assist during medical procedures.
Use electronic medical records and task lists to complete patient visits and requests.
Recognize urgent medical needs and triage care appropriately.
Provide patients with accurate information when answering questions and concerns.
Maintain patient records and protect patient confidentiality.
Complete referrals accurately and appropriately.
Disinfect exam rooms between patients and patient areas at the end of the day.
Assist with clinic upkeep, daily cleaning, and supply ordering and inventory.
Answer telephones in a cheerful manner.
Schedule appointments.
Take messages for patients using electronic medical records.
Greet and check in patients.
Address patient requests and inquiries, and resolve patient concerns.
Process insurance verifications and authorizations and assist patients in understanding insurance plans.
Return calls as necessary.
Complete various assigned administrative processes.