Patient Care Coordinator, Urology (Greenbrae), Full Time, Days

MarinHealth Medical Center • Greenbrae, CA

2d • Onsite

About The Position

The Patient Care Coordinator performs clerical work related to patient appointment and procedure scheduling, phone support, and other administrative activities. The coordinator responds to patients promptly and provides courteous, helpful, accurate, and proactive communication and problem-solving to help ensure care is delivered effectively and in a timely manner. The role supports the Urology practice in Greenbrae and is scheduled for 40 hours per week on an 8-hour day shift. If qualified as a Medical Assistant, the employee may perform Medical Assistant duties when needed.

Requirements

• High school diploma or GED certificate.
• One year of progressive responsibility and directly related work experience.
• Computer proficiency, including Microsoft Office.
• Ability to meet MarinHealth’s immunization requirements: measles, mumps, varicella, and annual influenza immunizations as a condition of employment and annually thereafter. Medical or religious exemptions will be considered consistent with applicable law.

Nice To Haves

• Completion of business school or related training, including computer courses.
• Medical Assistant certification.
• Experience with and proficiency in electronic medical records; EPIC software experience is a plus.
• Bilingual Spanish skills.

Responsibilities

• Answer multiple phone calls and respond to customer requests, including cross-departmental appointment scheduling, screening and routing calls, taking messages, and forwarding them as appropriate.
• Contact insurance payers to check eligibility and obtain prior authorizations for scheduled services.
• Communicate with providers about scheduling preferences and respond to urgent patient needs according to established departmental protocol.
• Provide doctor-patient support using reference documents and an online knowledge base tool.
• Participate actively in achieving organizational and departmental goals.
• Perform administrative tasks, including maintaining information and paging directory databases and processing internal forms.
• Use telephone system and electronic medical record system functionality to perform assigned tasks.
• Resolve patient problems of limited scope and complexity.
• Observe confidentiality and decorum in conversations and behavior.
• Perform Medical Assistant duties if needed, if qualified.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED