Surgery Scheduler, Urology (Greenbrae), Full Time, Days

MarinHealth Medical Center • Greenbrae, CA

1d

About The Position

The Surgery Scheduler maintains physicians’ clinic and surgery schedules, provides direct and administrative assistance to physicians, and manages communication with staff, patients, physicians, and the Practice Leader. The role also communicates with local hospitals and outpatient facilities and may require work at multiple locations. A key responsibility is leading projects to establish standardized scheduling practices organization-wide.

The position is with Prima Medical Foundation dba MarinHealth Medical Network in Greenbrae. It is a full-time, daytime role with an eight-hour shift and 40 scheduled hours per week.

Requirements

• High school diploma or GED certificate.
• At least two years of related medical office experience.
• Prior referral and authorization experience.
• Demonstrated punctuality, reliability, and professionalism.
• Exceptional follow-through and task completion.
• Strong customer service skills.
• Ability to multitask effectively and strong attention to detail.
• Understanding and use of medical terminology.
• Effective, tactful communication skills.
• Experience with and proficiency in electronic medical record systems.
• Proficient computer skills and accurate data entry.
• Ability to read, write, perform arithmetic, and apply reasoning skills at least equal to those of the average high school graduate.
• Ability to work unsupervised.
• Measles, mumps, varicella, and annual influenza immunizations are required as a condition of employment; medical or religious exemptions will be considered consistent with applicable law.

Nice To Haves

• Prior surgery scheduling experience.
• Knowledge of CPT and ICD-10 codes, especially those related to general surgery.
• Experience with Allscripts electronic medical records.

Responsibilities

• Schedule appointments for new and returning patients.
• Schedule surgeries, procedures, and colonoscopies.
• Maintain physician schedules to support efficient workflow.
• Coordinate with the Practice Leader about scheduling issues.
• Provide direct and administrative assistance to physicians.
• Obtain necessary authorizations for surgeries, procedures, and colonoscopies, when applicable.
• Submit clinical information to outside sources at a physician’s request, such as medical records for consult referrals and surgery details.
• Communicate directly with patients, answer incoming calls, and provide excellent customer service.
• Provide new patients with registration packets and preparation information for surgeries, procedures, and colonoscopies.
• Greet patients professionally as they enter and leave the clinic.
• Send patients letters regarding surgery information.
• Maintain order in the waiting room and keep the work area organized and free from hazards.
• Maintain exam rooms as needed and promptly report facility problems.
• Remain professional, calm, and effective in emergent or high-pressure situations.
• Work collaboratively with all staff members and perform other duties as required or assigned.
• Lead projects focused on establishing standardized scheduling practices organization-wide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED