About The Position

The Medical Assistant - Front/Back Swing assists with healthcare delivery and patient care management under the supervision of the Clinical Lead and Practice Leader. Working within scope of practice, the Medical Assistant supports providers in delivering quality patient care by gathering patient information, assessing patient requests, obtaining and monitoring vital signs, assisting with procedures, and re-processing instruments. The role also handles front-office duties such as greeting and checking in patients, answering telephones, scheduling appointments, and addressing patient requests.

Requirements

  • High school diploma or GED certificate.
  • Medical Assistant certification from an accredited program, such as NHA or AMCA.
  • American Heart Association BLS Certification.
  • At least one year of related medical assisting experience in a physician’s office or other clinical setting, or an equivalent combination of training and experience.
  • Measles, mumps, and varicella immunizations, and annual influenza immunization, as a condition of employment and annually thereafter.

Nice To Haves

  • Re-processing or procedural experience is highly preferred.
  • Allscripts experience is preferred.

Responsibilities

  • Room patients; obtain vital signs and reasons for visits; document symptoms, including their frequency and severity.
  • Provide courteous and compassionate patient care.
  • Document required information in the electronic medical record, including Meaningful Use, Pay for Performance, and ACO-related data.
  • Provide injections, immunizations, and other patient care services as ordered by a medical provider.
  • Assist during medical procedures and re-process instruments.
  • Use electronic medical records and task lists to complete patient visits and requests.
  • Recognize urgent medical needs and triage care appropriately.
  • Provide patients with accurate information in response to questions and concerns.
  • Maintain patient records and protect patient confidentiality.
  • Complete referrals accurately and appropriately.
  • Disinfect examination rooms between patients and patient areas at the end of the day.
  • Help maintain the clinic, including daily cleaning and supply ordering and inventory.
  • Answer telephones, greet and check in patients, and schedule appointments.
  • Take messages for patients using electronic medical records and return calls as necessary.
  • Address patient requests and inquiries, resolve patient concerns, and handle assigned administrative processes.
  • Process insurance verifications and authorizations, and assist patients in understanding insurance plans.
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