Nephrology - MEDICAL ASSISTANT

Sparrow•Lansing, MI

1d•Onsite

About The Position

The Medical Assistant is responsible for efficiently and effectively processing patients through the clerical and clinical areas of the practice or clinic. Under the general direction of a physician or advanced practice provider, this role provides high-quality, compassionate patient care. The position is based in Lansing, Michigan, and is a full-time day-shift role. The Medical Assistant prepares patients for examinations, obtains and documents vital signs and chief complaints, performs laboratory and diagnostic testing, and administers oral and injectable medications. The role also supports patient education, care-gap registry work, telephone triage, scheduling, and prescription communications. The position is cross-trained to provide both clerical and clinical services to maintain effective practice flow.

Requirements

High school diploma or GED.
Completion of an accredited Medical Assistant program, or at least six months of recent Medical Assistant clinical experience in lieu of formal education.
Relevant clinical experience within the past five years; if there is no clinical experience, completion of a Medical Assistant program within the past two years.
Ability to provide age-specific patient care that addresses physical and safety needs, psychosocial concerns, and educational level.
Visual and auditory acuity needed to monitor patients and operate department equipment.
Positive team attitude and interpersonal skills to communicate effectively and appropriately with clients, families, providers, and coworkers.
Ability to work in an EMR environment.
Knowledge of and adherence to patient privacy requirements and HIPAA policies and procedures.

Nice To Haves

Six months of specialty experience may be required for specialty clinics.
Previous work experience in a medical office setting.
Medical Assistant certification.
Experience with an EMR.

Responsibilities

Prepare patients for examination; obtain vital signs and chief complaints, and appropriately document information.
Perform laboratory and diagnostic testing.
Answer, screen, and triage telephone calls; take accurate messages and distribute them to appropriate personnel according to practice guidelines.
Schedule tests and referral appointments for patients.
Administer oral and injectable medications and phone prescriptions to pharmacies.
Support patient and family education and provide an educational environment.
Work gaps in care registries to help improve quality of care.
Maintain required logs and checks, including refrigerator temperatures, medications, and oxygen.
Participate in in-services and committees; may assist with developing and implementing quality-control measures and practice policies.
Inventory, order, and restock supplies as necessary.
Maintain and clean equipment and ensure environmental safety as required.
Provide clerical and clinical services and cross-train to work in both areas to maintain effective practice flow.
Protect patient privacy by following HIPAA Privacy and Security policies and procedures.
Follow ICARE values and standards of behavior; support an inclusive, welcoming, respectful environment.
Communicate with patients, families, and customers using AIDET.
Work safely and promptly report hazards.