Certified Medical Assistant (CMA) / Medical Support Assistant - Pulmonology Clinic Full-Time Days

OU Health•Oklahoma City, OK

About The Position

The Certified Medical Assistant works alongside physicians and advanced practice providers in the Pulmonology Clinic to provide direct patient care in accordance with state and federal guidelines. The position combines clinical and administrative duties and helps patients feel at ease and understand provider instructions. It may be filled at Certified Medical Assistant Level 1 or 2, depending on the individual’s experience, expertise, and qualifications. The role includes gathering and documenting patient information, supporting care planning and patient education, assisting with procedures, coordinating referrals and other care services, and helping maintain a safe and organized clinical environment. The position may involve exposure to infections and communicable diseases, blood and body fluids, electrical equipment, and chemicals. Standard precautions must be followed.

Requirements

High school diploma or GED.
Basic Life Support certification from the American Heart Association, required upon hire.
One of the following certifications, required upon hire: Medical Assistant (AMT); Registered Medical Assistant (American Association of Medical Personnel); Registered Medical Assistant (American Allied Health); Certified Medical Assistant (AAMA); Certified Clinical Medical Assistant (National HealthCareer Association); National Certified Medical Assistant (NCCT); or Nationally Registered Certified Medical Assistant (National Association for Health Professionals).
Knowledge of medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to communicate information effectively.
Ability to observe and obtain information from relevant sources.
Ability to work as a member of a team.
Attention to detail and ability to complete work tasks.
Ability to maintain composure in difficult situations.
Understanding and sensitivity to the needs of others.
For Certified Medical Assistant Level 2: 3–5 years of patient-care experience as a medical assistant or in a similar patient-care role is required.

Nice To Haves

Completion of an accredited Medical Assistant Program.
For Certified Medical Assistant Level 1: 0–3 years of patient-care experience as a medical assistant or in a similar patient-care role is preferred.

Responsibilities

Provide direct patient care, including taking vital signs and patient history, venipuncture, laboratory and x-ray services, referrals, and patient phone messages as directed by a provider or clinical supervisor.
Adhere to applicable National Patient Safety Goals.
Contribute to patient assessment and reassessment; monitor and document patient status.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport medications, instruments, and supplies as needed.
Follow standard precautions when working with potential hazards, including infections, communicable diseases, blood and body fluids, electrical equipment, and chemicals.
Stock exam rooms, take inventory, and order supplies.
Arrange schedules with other healthcare professionals and facilities.
Assist with procedures, maintaining a sterile field and labeling specimens when necessary.
Gather and document information about patient condition, including lab values, pain levels, patient education needs, nutritional status, and potential complications.
Clean, sterilize, and/or high-level disinfect scopes, probes, instruments, and equipment according to manufacturer instructions for use.
Participate in developing, implementing, and evaluating the plan of care and appropriate patient care interventions.
Administer oral, intramuscular, intradermal, and subcutaneous medications, excluding narcotics, as directed by a physician or physician assistant.
Reinforce patient education about medications, post-surgical care, special diets, and changes in treatment plans.
Transmit prescription refills as directed.
Arrange hospital admissions and patient care services as needed.
Precept new medical assistants as needed.
Participate in daily compliance audits, chart checks, and safety-event reporting.
De-escalate patient concerns.