Medical Assistant - LSU Fam Med - Kenner - Full Time

Ochsner Health•Kenner, LA

5d•Onsite

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The role supports patients of diverse backgrounds and ages, maintains positive relationships with patients and their families, and works with colleagues to help ensure efficient patient visits and support the attending physician. The Medical Assistant communicates by phone to address patient needs promptly and accurately and uses company data systems to document pertinent medical information. The position requires supporting patients and providers throughout visits, preparing both for appointments, responding to patients’ questions, preparing rooms for subsequent appointments, providing effective service in person and by phone, and completing appropriate documentation, including patient registration when necessary. The Medical Assistant adapts communication and care to each patient population, maintains clinical knowledge and credentials through professional development, and complies with applicable laws, regulations, accreditation standards, and the employer’s compliance and privacy program. This role is based in a patient-care environment and involves routine exposure to blood, body fluids, tissue, specimens, and potential hazardous medications or waste.

Requirements

High school diploma or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other related duties as required.
Remain knowledgeable about and comply with applicable laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.