Medical Assistant - LSU Fam Med - Kenner - Full Time

Ochsner Clinic Foundation•Kenner, LA

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The role supports patients from diverse backgrounds and age groups, maintains positive relationships with patients and families, and works with colleagues and the attending physician to facilitate efficient patient visits. The Medical Assistant communicates by phone to address patient needs promptly and accurately and uses company data systems to document pertinent medical information. The position supports patients and providers throughout visits by preparing both for appointments, ensuring patient questions are answered before departure, preparing rooms for subsequent appointments, providing effective in-person and telephone communication, and completing appropriate documentation, including registration when needed. The role requires maintaining clinical knowledge, technical skills, training, and credentials through professional development, and adapting communication and care to each patient population while respecting privacy and obtaining permissions. The employee must comply with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. The position is in a patient-care environment and routinely involves exposure to blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste. The physical demands are classified as Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly; mechanical lifting devices or team lifts should be used.

Requirements

High school diploma or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
Work effectively with colleagues to support efficient patient flow and the attending physician.
Communicate by phone to ensure patient needs are met promptly and accurately.
Access company data systems to document pertinent medical information.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Perform other related duties as required.