Medical Assistant - OBGYN Clinic Kenner

Ochsner Clinic Foundation•Kenner, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with healthcare services for patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs accurately and promptly and uses company data systems to document pertinent medical information. Supports patients and providers throughout visits, helps prepare them for appointments, answers patient questions, completes appropriate documentation, and prepares rooms for subsequent appointments. The role requires maintaining clinical knowledge, technical skills, training, and credentials through professional development, adapting communication and care to the patient population, and following applicable laws, accreditation standards, and regulatory requirements. Duties may change and may include other related responsibilities. The position involves work in patient-care areas and routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns promptly.