Medical Assistant (MA) - OBGYN Clinic
About The Position
This full-time role supports the Ob and Urogyn clinic by providing efficient, effective customer service and practice support. Duties include general office work such as scheduling, coding, registration, and billing; collecting payments at the time of service; entering accurate, current billing and insurance information; and helping clinical staff maintain accurate medical records. The posting also describes the position as a Patient Service Representative (PSR), serving patients in person and by telephone and helping connect them with providers and care-team services. The position is based at Advocate Medical Group in South Elgin, Illinois. The work environment is a collaborative, patient-focused ambulatory care setting. Clinic hours are Monday through Thursday, 8:00 a.m. to 7:00 p.m., and Friday, 8:00 a.m. to 5:00 p.m.; the position is 40 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
- Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Schedule appointments and perform general office duties, including coding and registration.
- Collect payments at the time of service to help maximize revenue.
- Enter accurate, up-to-date patient and payer billing information and follow up on missing information.
- Assist clinical staff in maintaining accurate and timely medical records.
- Uphold the standards of the practice and medical group for medical-record accuracy and timeliness.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Potential premium pay, incentive pay for select positions, and annual performance-based increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
