Medical Assistant - OBGYN Clinic Kenner

Ochsner Health•Kenner, LA

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The role supports the delivery of health care services to patients from diverse backgrounds and age groups, maintains positive relationships with patients and families, and works with colleagues and the attending physician to facilitate efficient patient visits. The Medical Assistant communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The position requires a high school diploma, Medical Assistant Certification, and Basic Life Support certification from the American Heart Association. Experience handling confidential information and working in a fast-paced environment with minimal supervision is required. Completion of a formal medical assistant training program is preferred. The role involves work in patient care areas and direct interaction with patients, with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or waste. Physical demands are classified as Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, requesting permission, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or compliance concerns.