Medical Assistant- Gastroenterology Clinic- Kenner- Full Time

Ochsner Clinic Foundation•Kenner, LA

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The role supports patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to promote efficient patient flow and support the attending physician. The Medical Assistant communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The position supports patients and providers throughout visits, prepares patients and providers for appointments, answers patient questions before they leave, and prepares rooms for subsequent appointments. It also involves patient registration and other appropriate documentation, maintaining clinical knowledge and credentials through professional development, and adapting communication and care to the specific patient population. The employee must comply with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. This description summarizes the general nature of the work and is not an exhaustive list of duties.

Requirements

High school diploma or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before the patient leaves, and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through personal professional development.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Remain knowledgeable about and comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.
Perform other related duties as required.