Medical Assistant (MA) - LSU Family Medicine - Kenner

Ochsner Clinic Foundation•Kenner, LA

4d•Onsite

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone, as needed, under the supervision of a licensed health care provider. The role supports patients of diverse backgrounds and ages, including infants through adults, and works with patients, families, fellow employees, and the attending physician to maintain positive relationships and an efficient patient visit. The position is full time, Monday through Friday, 8:00 a.m. to 5:00 p.m., at the Kenner campus in the LSU Family Medicine clinic. The Medical Assistant helps prepare patients and providers for visits, supports patients throughout the visit, responds to questions, prepares rooms for subsequent appointments, communicates with patients by phone and in person, and documents relevant information in company data systems. The role requires adapting communication and behavior to the patient population, respecting privacy, and maintaining clinical knowledge, technical skills, training, and credentials through professional development. The position also requires compliance with the employer’s Compliance & Privacy Program and Standards of Conduct, including reporting suspected unethical conduct and safety, privacy, or other compliance concerns. Work is performed in a patient-care area with direct patient contact and possible contact with blood, body fluids, tissue, specimens, communicable diseases, hazardous medications, and hazardous waste. The physical demands include frequently exerting 10 to 20 pounds of force to move objects and occasionally exerting up to 100 pounds of force. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Experience handling and maintaining confidential information, including experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for entering and retrieving patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including presenting information clearly and professionally to individuals at varying levels throughout the patient-care process.
Strong interpersonal skills.
Strong customer service skills.

Nice To Haves

Completion of a formal training program, such as a Medical Assistant program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before leaving and prepare the room for the next appointment.
Provide patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Access company data systems to document pertinent medical information.
Maintain required clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
Work effectively with fellow employees to support efficient patient flow and the attending physician.
Handle other assigned and related duties effectively and efficiently.
Report known or suspected unethical or questionable conduct and patient/employee safety, privacy, or other compliance concerns.