Medical Assistant (MA) - LSU Family Medicine - Kenner

Ochsner Health•Kenner, LA

5d•Onsite

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone as needed under the supervision of a licensed health care provider. Supports patients and providers throughout visits, helps maintain efficient patient flow, and communicates with patients and their families to ensure needs are met. The role serves patients from infancy through adulthood at the LSU Family Medicine clinic on the Kenner campus. It is full-time, Monday through Friday, 8 a.m. to 5 p.m. The Medical Assistant documents pertinent medical information in company data systems, completes appropriate documentation including patient registration when needed, and helps ensure patients and providers are prepared for visits. The role requires adapting communication and behavior to the needs of diverse patient populations and maintaining required clinical knowledge, technical skills, training, and credentials. Other related duties may be assigned. Duties routinely involve exposure to blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste in a healthcare setting. Physical demands include frequently exerting 10 to 20 pounds of force and occasionally exerting up to 100 pounds.

Requirements

High school diploma or equivalent.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels.
Strong interpersonal skills.
Strong customer service skills.
Ability to meet the physical demands of the role, including frequently exerting 10 to 20 pounds of force and occasionally exerting up to 100 pounds.
Ability to work in a patient-care environment with routine exposure to blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste.

Nice To Haves

Completion of a formal training program, such as a Medical Assistant program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adjusting communication style.
Handle other assigned duties effectively and efficiently.
Document pertinent medical information in company data systems.
Work effectively with colleagues to support efficient patient flow and communicate patient needs to ensure timely and accurate care.