Medical Assistant Concierge Stonecreek

HonorHealth•Scottsdale, AZ

10d•Onsite

About The Position

The Medical Assistant provides front- and back-office support to professional staff and works under a provider’s direction to assist with patient examinations and treatment. The role supports a team-based care model focused on patient experience, communication, access to care, and satisfaction. The Medical Assistant uses available resources proactively and provides care in accordance with organizational policies, procedures, protocols, and Arizona validated competencies. The position may be assigned to a specialist. The Medical Assistant prepares exam rooms, escorts patients, obtains brief histories and vital signs, prepares patients for exams, and assists clinicians with examinations and special procedures. Duties may include diagnostic testing at off-site locations, injections, TB testing, phlebotomy, specimen collection, CLIA-waived lab tests, and office procedures within the scope of practice and as directed by a provider. The role also provides clerical and patient-service support, including answering calls and messages, scheduling, reception, chart and records maintenance, data entry, insurance forms, and communicating with pharmacies and providers. The Medical Assistant helps coordinate authorizations for therapies, testing, and specialist referrals, and performs other related duties as assigned. The clinic is located at 4902 E. Shea Blvd., Suite 101, Scottsdale, Arizona. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
Completion of a Medical Assistant training program.
Basic Life Support (BLS) certification.
Complete an approved training program; alternatively, complete an unapproved training program and pass the medical assistant examination administered by a certifying organization accredited by the National Commission for Certifying Agencies or the American National Standards Institute, as described by the Arizona Administrative Code; or complete a United States Armed Forces medical services training program.
For Pediatric Behavioral Health Sites only: Have a current Fingerprint Clearance Card or apply for and be eligible to receive one within seven working days after employment.

Nice To Haves

Six months of experience as a Medical Assistant.
Medical Assistant certification, such as CMA, CCMA, or RMA.
HonorHealth will reimburse the cost of successfully completing the certification exam; failure to obtain certification within the assigned period means the employee no longer meets the position’s minimum qualifications and will be terminated.

Responsibilities

Prepare treatment rooms for patient examinations and keep rooms clean, neat, and well stocked.
Escort patients to exam rooms, obtain brief histories, document chief complaints, and take vital signs, including weight and temperature.
Prepare patients for examinations and assist physicians or clinicians with examinations and special procedures.
Travel to off-site locations as needed to perform diagnostic testing and assist with physical exam components, TB testing, injections, phlebotomy, and other tasks.
Administer and record injections and TB testing under physician supervision and order, as applicable.
Perform venipuncture, obtain specimens, and conduct CLIA-waived laboratory tests.
Perform office procedures such as PFT, UDS, EBT, EKG, and fit testing within scope of practice and as directed by a provider.
Receive calls from patients, pharmacies, and others; document and relay information to providers for action; and contact pharmacies with approved medication orders or refills.
Perform front-office duties such as reception, telephone support, chart maintenance, insurance forms, scheduling, message management, and data entry.
Coordinate with insurance companies for authorizations for therapies, testing, and specialist referrals.
Provide appropriate referrals to case management for employees.
Maintain accurate patient information and medical records, and ensure charts and paperwork are filed correctly.
Perform other duties as assigned.