Medical Assistant / Medical Front Office

NextCare • Dallas, TX

19d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working as part of a team. The role supports patient care in the back office and may also support front-office reception. The Medical Assistant helps keep the clinic running smoothly, supports optimal patient flow, and treats patients with respect and dignity while addressing their specific care needs. Employees are expected to be cross-trained and may be assigned to front-office, back-office, or both functions based on clinic staffing and business requirements.

Under the direct supervision of a provider and within the Medical Assistant scope of practice, the position assists with examinations, procedures, and direct patient care; administers medications as directed; and performs clinical and laboratory tasks. Depending on duties assigned, laboratory work may include moderate-complexity testing, quality control and calibration, maintaining audit-ready records, competency assessments, proficiency testing, specimen processing, and prompt reporting of critical results. Front-office support may include communicating wait times, monitoring patient flow, and processing discharges, charges, payments, signatures, and receipts.

Education requirements vary by state. Applicants must have a high school diploma or equivalent and complete an approved/accredited Medical Assistant training program, or complete a non-accredited program along with the specified national certification. In states other than Arizona, an alternative pathway may be available for candidates who completed an unapproved program and have at least one year of qualifying Medical Assistant employment or at least 2,000 hours/one year of verifiable work directly supervised by a provider or physician group. Other education or experience may be considered with Compliance and Regulatory approval.

Requirements

• Minimum high school diploma or equivalent.
• Completion of an approved/accredited Medical Assistant training program; or completion of a non-accredited program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
• For states other than Arizona, an alternative qualification pathway is completion of an unapproved Medical Assistant program and at least one year of employment as a Medical Assistant after program completion, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
• Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.
• Proficiency with EMR/EHR systems.
• Ability to work in a fast-paced environment and as part of a team.
• Customer-friendly approach and passion for patient service.
• For assigned laboratory duties: ability to perform authorized moderate-complexity clinical testing and comply with laboratory SOPs, quality control, calibration, documentation, competency, proficiency-testing, specimen-processing, and critical-value notification requirements.
• For all states other than Arizona, provide a copy of the high school diploma or GED at offer; official transcripts may be requested if education cannot be verified through the pre-employment background process.

Responsibilities

• Assist providers with examinations, including taking patient vitals, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
• Administer medications according to policy and provider direction, following safety protocols.
• Perform blood draws as directed by the provider.
• Collect urine specimens for testing, including employer drug screens, as assigned.
• Perform splinting and casting as assigned.
• Conduct physicals, including sports physicals.
• Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly notify the provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation policies and requirements.
• Use EMR/EHR systems proficiently.
• Perform other related duties as assigned or described by company policy.
• When assigned laboratory duties, perform authorized moderate-complexity clinical testing in accordance with the laboratory's COLA-approved standard operating procedure manual.
• Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
• Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities for COLA inspections.
• Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
• Test and document blind proficiency-testing samples as patient specimens while adhering to anti-commingling regulations.
• Accession, process, and centrifuge specimens; assess sample integrity; and accurately report data in the Laboratory Information System.
• Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
• When assigned front-office duties, keep patients and families informed of wait times and monitor patient flow.
• Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
• Support customer service and treat patients with respect and dignity while helping maintain smooth clinic operations and patient flow.

Benefits

• Full-time employees: medical benefits, health savings account, dental insurance, vision insurance, basic life insurance, voluntary employee/spouse/child life insurance, long-term disability, short-term disability, employee assistance program, critical illness coverage, accident coverage, legal benefits, identity theft benefits, and paid time off.
• Employees of all statuses are offered 401(k) Plan benefits.
• Employees in select positions are offered shift differential benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED