Medical Assistant, Full-Time - Grand Rapids, MI

Vivo Infusion • Grand Rapids, MI

1d • Onsite

About The Position

Vivo Infusion is seeking a dedicated and compassionate Medical Assistant for its Grand Rapids, Michigan infusion center. Medical Assistants are part of a collaborative medical team and help welcome patients, support medical staff, and deliver safe, compassionate care in accordance with applicable guidelines and regulations. The role calls for prior administrative experience, initiative, and the ability to work independently.

This is a full-time, non-exempt position reporting to the Clinical Operations Manager. The schedule is Monday 8:30 a.m.–7:00 p.m. and Tuesday, Wednesday, and Friday 8:30 a.m.–5:00 p.m. The position is located at 3230 Eagle Park Dr. NE, Suite 101, Grand Rapids, MI 49525. Pay is $20–$23 per hour, with a target annual performance bonus of 5%.

Vivo Infusion is a national company with locations in 15 states. The company provides infusion therapies and personalized patient care in a comfortable, safe, and convenient setting, and has received The Joint Commission Gold Seal of Approval.

Requirements

• High school graduate or equivalent.
• CPR/BLS certification required before the start date.
• At least 1 year of experience working in a clinical environment.
• At least 1 year in an administrative, patient-facing, or customer service role.
• Self-motivated, with the ability to work independently as needed.
• Outstanding communication and interpersonal skills, including the ability to communicate professionally and effectively with staff, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

• Medical Assistant certification.
• Phlebotomy and laboratory processing skills.

Responsibilities

• Perform patient care activities and provide quality care in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient charts with required information.
• Communicate pertinent patient data to providers and nurses to support quality and continuity of care.
• Provide administrative and front-end support, including greeting patients, scheduling, managing incoming and outgoing calls, and processing payments.
• Oversee efficient exam-room turnover and disinfect and stock exam rooms.
• Assist providers in exam rooms as requested.
• Collect, prepare, and submit ordered patient laboratory specimens as directed.
• Assist the Patient Services team with obtaining prior authorizations for prescribed treatments and documents.
• Triage patient calls and messages and document them appropriately.
• Order and manage supplies under the manager’s direction.
• Assist in obtaining records required for patient charts.
• Communicate effectively and report patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of company and patient records and adhere to HIPAA requirements.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account with employer contribution.
• 401(k) with employer match up to 4%.
• Accrual of 3+ weeks of paid time off.
• PTO rollover and donation program.
• Wellness reimbursement of $360 annually.
• Uncapped employee referral bonus potential.
• Tuition assistance and professional association reimbursement.
• Employer-provided Employee Assistance Program.
• Employer-provided short- and long-term disability insurance.
• Employer-provided life insurance.
• Company-wide employee ownership program.
• Annual performance bonus plan with a 5% target.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED