Medical Assistant - Stone - Pediatric Medicine

El Rio Community Health Center•Tucson, AZ

145d•$18 - $26•Onsite

About The Position

The Medical Assistant serves as part of a team providing quality healthcare to El Rio Health patients. The role provides direct patient care and clinical and non-clinical services within the Medical Assistant scope of practice, at a clinic location assigned by management. Work is routinely performed with general supervision and review; issues involving departures from standard policies, interpretations, or procedures are reviewed with a supervisor. The position supports El Rio Health’s mission to provide comprehensive, quality healthcare that is affordable and accessible to people with healthcare needs. The Medical Assistant completes patient intake and documents patient information, responses, actions, and completed orders in the Electronic Health Record (EHR). The role assists with procedures and activities within scope of practice and Nursing Policies and Procedures, coordinates relevant outside medical records and laboratory and radiology results, and ensures patients understand discharge instructions. The position also handles administrative and non-clerical activities received through organizational IT systems or the Patient Portal, maintains competency, patient confidentiality, compliance, safety, and clean work areas, and supports operational needs at assigned clinic locations. The position requires a high school diploma or GED, a Medical Assistant Certificate from an approved and accredited educational institution, current Basic Life Support (BLS) certification for healthcare providers, and a current Level I fingerprint clearance card in good standing or an application within seven working days after starting employment. Reliable transportation may be required for operational reassignments. Employees who drive during work hours must have a valid driver’s license and meet Arizona vehicle insurance requirements. One year of ambulatory healthcare experience and English/Spanish bilingual ability are preferred.

Requirements

High school diploma or General Education Diploma (GED).
A Medical Assistant Certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
A current, valid Level I fingerprint clearance card in good standing, or an application for one within seven working days after beginning employment; the Level One Non-IVP card must be received within 30 days after hire or transfer.
Reliable transportation may be required to accommodate operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements are required.
Employees must undergo drug testing before employment and may be subject to post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing.
Employees are strongly recommended to obtain and maintain vaccination status, including influenza vaccination, subject to applicable exemptions and accommodations.

Nice To Haves

One year of experience as a medical assistant in an ambulatory healthcare setting.
Bilingual English/Spanish ability, including speaking, reading, and writing in both languages.

Responsibilities

Complete assigned clinical and non-clinical duties within reasonable time frames and meet established performance standards.
Perform all steps of the Patient Intake Process before the patient sees a provider, documenting information, patient responses, and actions in the EHR.
Assist with, perform, or complete procedures and activities within the Medical Assistant scope of practice and in compliance with Nursing Policies and Procedures.
Anticipate and respond to patient needs based on the reason for the visit, coordinating the availability of outside medical records and laboratory and radiology results.
Complete provider orders and ensure patients understand and can verbalize their understanding of discharge instructions.
Enter completed orders and actions into the EHR and submit them for processing within the defined period.
Complete assigned administrative and non-clerical activities received through El Rio Health IT systems or the Patient Portal, including required documentation.
Maintain proficiency and meet performance expectations, including successful annual competency skills evaluations.
Maintain clean, safe, and hygienic work areas, workstations, and examination rooms, and follow handwashing and other applicable procedures.
Comply with applicable Joint Commission Accreditation compliance and reporting requirements.
Protect patient confidentiality and disclose information only to authorized individuals in accordance with HIPAA and corporate compliance requirements.
Follow the organizational Code of Conduct, policies and procedures, Standing Orders, and Service Excellence requirements.
Maintain a safe work environment, address or report hazards promptly, follow health and safety procedures, and participate in safety programs, which may include emergency response team assignments.
Perform assigned duties professionally at any clinic location or assignment needed to support El Rio Health operations.
Evaluate problems and issues, prioritize needs, and resolve them effectively and promptly using appropriate critical-thinking and problem-solving skills.
Communicate proactively and effectively with patients to encourage compliance with appointments and treatments, and document communication in the EHR in accordance with Nursing Policies and Procedures.
Report safety hazards or potential hazards to supervisory staff immediately.
Label, rotate, and stock medications, medical supplies, and equipment, maintaining appropriate inventories in accordance with Nursing Policies and Procedures.