Medical Assistant - Family Medicine and Pediatrics - Broken Arrow Kenosha

Saint Francis Health System•Kenosha, WI

About The Position

The Medical Assistant supports providers in patient examinations, diagnostic procedures, treatments, and care coordination to facilitate effective patient care and satisfaction. The role provides ancillary services and applies specialized knowledge or experience relevant to its duties. It works in Family Medicine and Pediatrics at Warren Clinic’s Broken Arrow Kenosha location in Broken Arrow, Oklahoma. The position involves direct interaction with patients and collaboration with internal and external customers, healthcare professionals, staff, and individuals at director level or above. It requires independent judgment for minor decisions within established policies and protocols. This is a safety-sensitive position under the Oklahoma Medical Marijuana Use and Patient Protection Act; applicants or employees may be subject to employment actions for a positive marijuana test as permitted by the statute.

Requirements

High school diploma or GED.
Completion of an approved Medical Assistant program, or, in lieu of the program, one year of related clinical patient care experience within the last five years.
Effective interpersonal, written, and oral communication skills.
Demonstrated patient care skills.
Demonstrated PC skills.
Ability to organize and manage a multitask role effectively.
Understanding of healthcare delivery processes in a medical office.

Nice To Haves

One year of related clinical patient care experience within the last five years is preferred in lieu of completing an approved Medical Assistant program.

Responsibilities

Greet patients and respond sensitively to their needs and condition.
Assess and document patients’ general condition, chief complaint, vital signs, weight, medications, and social history; verify symptoms and interventions in the medical record.
Record services and diagnoses accurately on encounter forms, requisitions, consent forms, and advance beneficiary notices.
Assist providers with patient examinations, procedures, and treatments according to established protocols.
Perform ancillary services independently, including venipuncture and x-rays, according to protocols.
Maintain medical records, including preparing charts and filing correspondence and test results.
Coordinate care by messaging patients, handling telephone calls, scheduling appointments, and communicating prescription refill information according to protocols.
Use the EMR and other computer applications in accordance with policies and procedures.
Track ordered or pending tests, procedures, and referrals according to protocol.
Administer medications orally and by intramuscular injection as directed by physician order.
Determine eligibility and obtain authorization for services.
Schedule tests and appointments for referred services and track referrals.
Promote patient wellness by providing education as directed by the provider.
Use advanced clinical knowledge or experience to resolve patient questions and meet patient needs.
Participate in quality initiatives and safety functions.
Help identify and order needed supplies.
Remain informed about and comply with current Health System, Warren Clinic, OSHA, and HIPAA policies and procedures.
Maintain exemplary patient satisfaction and participate as an engaged team member.