Fiber Technician - Broken Arrow, OK

Metronet•Broken Arrow, OK

About The Position

Metronet is hiring a Fiber Technician in Broken Arrow, Oklahoma. The technician performs basic to advanced installations, disconnects, and service changes for residential and business customers using high-speed internet and phone services. The role provides basic troubleshooting and repairs between the fiber terminal or ONT and customer electronic devices, including modems and wireless devices. The technician installs and troubleshoots Metronet services from the terminal to customer premise equipment (CPE), educates customers about Metronet products and services, and explains services and products to customers to earn commissions. The position also involves working toward performance metrics, providing professional customer and coworker interactions, and completing other job-related duties as requested. The role includes an after-hours on-call rotation, overtime when necessary (including weekends and holidays), and travel for training or as needed. Metronet provides equipment, tools, training, and a company vehicle.

Requirements

High school diploma or GED.
Physical ability to work kneeling or standing for long periods.
Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
Physical ability to climb ladders up to 25 feet using proper equipment.
Ability to lift and carry loads up to 75 pounds, including a ladder.
Ability to work with basic hand tools and specialized equipment after training.
Ability to operate and maintain a company vehicle and equipment safely and professionally.
Valid driver's license and satisfactory driving record.
Willingness to work both as part of a team and independently.
Must be legally authorized to work in the United States.
Available to work overtime when deemed necessary, including holidays and weekends.
Available to travel for training or as needed.

Nice To Haves

Experience with a telecommunications or fiber company is preferred but not required.

Responsibilities

Install and troubleshoot all Metronet services from the terminal to customer premise equipment (CPE).
Perform basic to advanced installations, disconnects, and service changes for residential and business customers.
Provide basic troubleshooting and repair for services from the fiber terminal or ONT to customer electronic devices, including modems and wireless devices.
Provide in-depth customer education on Metronet products and services.
Explain Metronet services and products to customers to earn commissions.
Interact professionally with customers and fellow associates.
Work toward meeting key performance metrics.
Perform on-call rotation duties after regular business hours.
Complete other job-related duties as requested.

Benefits

Company pays 80% of medical premiums.
Company-paid disability and life insurance.
Employee Assistance Program (EAP).
401(k) company match dollar for dollar up to 6%, with immediate vesting mentioned elsewhere in the posting.
Equipment and resources provided on day one.
Opportunities for advancement.
Professional development programs.
Associate perks and discounts.
Discounted Metronet service in the serviceable area.
Company-paid logo attire or uniform.
Tools, equipment, and training provided.
Company vehicle and fuel card.
Cell phone allowance.