Medical Assistant RPM Care Support

Clearwater Cardiovascular & Consultants•Jacksonville, FL

About The Position

First Coast Cardiovascular Institute is seeking a Medical Assistant for its Jacksonville location. The role supports cardiovascular care by preparing patients for doctor visits, performing EKGs and blood pressure checks, reconciling medications, stocking rooms, scanning records, and preparing or screening telehealth visits. The position also supports remote patient monitoring (RPM) and chronic cardiovascular care programs through phone outreach, review of patient monitoring data, follow-up, education, documentation, and coordination with the care team.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assistant program.
At least 5 years of experience as a medical assistant.
At least 2–3 years of hands-on experience in a cardiovascular or cardiology care setting.
Strong understanding of cardiovascular conditions, including hypertension, heart failure, coronary artery disease, and arrhythmias.
Proficiency with Electronic Health Records and telehealth or RPM platforms.
Excellent verbal communication skills and comfort managing high-volume phone outreach.
Knowledge of HIPAA, healthcare compliance, and clinical documentation standards.

Responsibilities

Prepare patients for doctor visits by taking them to exam rooms and getting them ready for their appointments.
Perform EKGs, blood pressure checks, and medication reconciliation.
Stock rooms, scan records, and prepare or screen telehealth visits.
Conduct inbound and outbound phone-based patient outreach for RPM and chronic cardiovascular care programs.
Monitor and review RPM data, including blood pressure, heart rate, and weight, and identify trends or abnormal values.
Escalate clinical concerns to Advanced Practice Providers or physicians according to established cardiovascular care protocols.
Educate patients on cardiovascular disease management, medication adherence, lifestyle modifications, and RPM device use.
Conduct routine follow-ups to assess symptoms, adherence, and care plan effectiveness.
Accurately document patient interactions, monitoring data, and care coordination activities in the EHR and RPM platform.
Collaborate with physicians, Advanced Practice Providers, care managers, and quality teams to coordinate care.
Assist with Quality Department programs, including care gap outreach, quality measure support, and data collection.
Provide education and support to caregivers to help manage chronic cardiovascular disease.
Maintain compliance with HIPAA, RPM billing workflows, and organizational policies.