RPM Coordinator

JLL • Mountain View, CA

4d • Onsite

About The Position

The Relocation Project Management (RPM) Coordinator assists the Space Planning Delivery team with planning and implementing relocations, logistics moves, furniture reconfigurations, and IT systems. The role is highly interactive with the client onsite and requires a strong customer-service focus and willingness to provide direct client assistance.

The Coordinator provides operational and procedural support for projects, serves as the day-to-day client contact for moves, adds, changes, and move-management project execution, and supports project requests from scheduling through execution and vendor management. The role also involves maintaining a central database, obtaining quotes, generating RFQs, coordinating walkthroughs and work orders, and overseeing move-related work and verification of completion.

The position includes pre-move and move-day activities such as audits, furniture inventory, signage installation, and mover supervision. The Coordinator also processes ergonomic and accommodation requests, arranges assessments, conducts assessments, orders products when appropriate, follows up, and coordinates workstation accommodations with the client representative. The position is onsite in Mountain View, California. Candidates must be authorized to work in the United States without visa sponsorship.

Requirements

• Minimum 1–3 years of practical experience.
• Strong knowledge of relocation move processes and furniture systems.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, including the ability to interact with executive-level internal and external clients.
• Flexibility with work hours and travel as needed.
• Competency with Google Sheets, Slides, and Docs.
• Ability to multitask and work both independently and as part of a team.
• Ability to solve problems and be proactive in a fast-paced environment.
• Customer-service focus, strong organizational and communication skills, and ability to prioritize and manage several projects.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• Bachelor's degree preferred.
• Experience with Smartsheets, AdaptiveWork, or similar project-management-style programs.

Responsibilities

• Provide operational and procedural support to ensure projects follow departmental, building, and client methods and procedures.
• Serve as the client's day-to-day point of contact for moves, adds, changes, and project execution related to move management.
• Provide customer service and support for day-to-day activities, questions, and large-move projects.
• Support maintenance of a central database in Tririga/Floorscope.
• Help obtain quotes and generate RFQs for MAC and simple projects.
• Receive and manage user move requests and oversee scheduling, execution, and vendor management.
• Coordinate walkthroughs with facilities management, vendors, and other parties involved in relocations.
• Ensure project and account activities follow documented processes and client and JLL policies and procedures.
• Coordinate vendor execution of work orders and small projects, including furniture reconfigurations and space enhancements.
• Issue approved project work orders to vendors, supervise furniture and related equipment moves, and receive and verify work completion.
• Perform pre-move and move-day duties, including pre- and post-move audits, furniture inventory, signage installation, and mover supervision.
• Receive and process ergonomic and accommodation requests; coordinate assessment scheduling, conduct assessments, order products when appropriate, and perform follow-up.
• Coordinate with client representatives to provide employee workstation accommodations as necessary.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed