RPM Care Navigator
About The Position
The RPM Care Navigator provides technology-driven care coordination for older adults managing chronic health conditions through Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). The role supports proactive healthcare management and provides caregivers and providers with real-time insights to enhance patient outcomes. The Care Navigator coordinates care plans, monitors patient data from remote devices, checks in with patients, communicates health updates to clinical teams, and educates patients about medications, lifestyle, and self-management. The role also documents interactions in the EHR, arranges follow-up care, helps patients access services and resources, escalates potential health risks, and fosters ongoing patient engagement. The position works in an office setting during the hours the clinic is available to patients and families. It involves mostly sitting and minimal lifting.
Requirements
- Education as an LPN (LVN) through an approved program, or graduation from an accredited medical assisting program as required by the certifying body.
- Current Illinois LPN licensure, or RMA, CMA, or NCMA credentials maintained according to the certifying body's requirements.
- Provide a copy of credentials to Human Resources before the certification period expires.
- Be registered or certified as a Medical Assistant at hire through AMT, AAMA, NCCT, NHA, AAH, or NAHP.
- Obtain CPR certification according to American Heart Association guidelines within 30 days of hire.
- Familiarity with Chronic Disease Management and Remote Patient Monitoring.
- Proficiency using EHR systems for documentation and care coordination.
- Excellent communication and interpersonal skills to motivate and support patients.
- Strong organizational abilities to manage multiple patients and tasks effectively.
Responsibilities
- Coordinate chronic care plans for patients in CCM and RPM programs.
- Track patient data from remote monitoring devices to identify trends.
- Check in with patients by phone or in person at the clinic to assess progress.
- Communicate important health updates to physicians and clinical teams.
- Educate patients about medication, lifestyle, and self-management techniques.
- Document patient interactions and clinical updates in the EHR system.
- Schedule and oversee follow-up appointments and referrals.
- Help patients navigate available healthcare services and resources.
- Promptly escalate potential risks or health changes to providers.
- Foster ongoing patient engagement to improve long-term health outcomes.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to required OSHA and Springfield Clinic training and accomplishment policies.
- Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
- Perform other job duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
