RPM Care Navigator

Springfield Clinic•Springfield, MO

About The Position

The RPM Care Navigator provides technology-driven solutions to help older adults manage chronic health conditions through Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). The role supports improved patient outcomes through proactive healthcare management and real-time insights for caregivers and providers. The position reports to the Operations Manager. The Care Navigator coordinates patient care plans, monitors remote-device data, communicates with patients and clinical teams, provides education, documents care in the EHR, and arranges follow-up services. The role also supports patient engagement, escalates potential health risks, and follows Springfield Clinic policies, training requirements, customer-service standards, and Code of Conduct and Ethics Standards.

Requirements

Educated as an LPN (LVN) through an approved program, or graduate of an accredited medical assisting program as required by the certifying body.
Current Illinois LPN license, or maintain RMA, CMA, or NCMA credentials according to the certifying body's requirements.
At the time of hire, be registered or certified as a Medical Assistant through AMT, AAMA, NCCT, NHA, AAH, or NAHP.
Provide Human Resources with a copy of credentials before the certification period expires.
Obtain CPR certification according to American Heart Association guidelines within 30 days of hire.
Familiarity with Chronic Disease Management and Remote Patient Monitoring.
Proficiency using EHR systems for documentation and care coordination.
Excellent communication and interpersonal skills to motivate and support patients.
Strong organizational abilities to manage multiple patients and tasks effectively.

Responsibilities

Coordinate chronic care plans for patients in CCM and RPM programs.
Track patient data from remote monitoring devices to identify trends.
Check in with patients by phone or in person at the clinic to assess progress.
Communicate important health updates to physicians and clinical teams.
Educate patients about medication, lifestyle, and self-management techniques.
Document patient interactions and clinical updates in the EHR system.
Schedule and oversee follow-up appointments and referrals.
Help patients navigate available healthcare services and resources.
Promptly escalate potential risks or health changes to providers.
Foster ongoing patient engagement to support long-term health outcomes.
Comply with the Springfield Clinic incident reporting policy and procedures.
Complete OSHA and Springfield Clinic training and accomplishments as required by policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.