Medical Assistant, Market Float

ArchWell Health•Little Rock, AR

About The Position

ArchWell Health is seeking a Medical Assistant—Market Float to support primary care providers and care teams across the market. The role helps deliver compassionate primary care and coordinate members’ care with the broader healthcare system. The Medical Assistant greets and rooms members, helps assess their health conditions, and performs routine diagnostic testing during appointments. The position may require reporting to regional centers on short notice; schedules are normally posted one week in advance, though last-minute coverage may be needed. Mileage beyond travel to the home center is reimbursed at the standard rate.

Requirements

High school diploma or GED.
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
At least 3 years of work experience as a Medical Assistant.
At least 1 year of phlebotomy experience.
Current BLS for Healthcare Providers certification.
Experience with EClinicalWorks or a similar EMR.
High emotional intelligence and integrity, with a driven and focused work ethic.
Ability to work independently, think creatively, and work effectively.
Ability to work effectively with people of varied seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
Strong communication and customer-oriented skills.
Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
Experience with claims or quality reports and analytical software packages.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
Ability to report to other regional centers on occasion, sometimes on short notice.

Nice To Haves

Experience working with geriatric patients.

Responsibilities

Conduct patient intake, including measuring and recording vital signs, interviewing patients, and taking medical histories.
Perform examinations and routine screenings, ensuring patients understand procedures and have their questions and concerns addressed.
Listen and engage with patients throughout appointments, and report patient needs or changes in condition to the PCP, specialists, or other clinical personnel.
Support patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for physicians.
Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Travel to other regional centers when needed, including occasional short-notice coverage; travel mileage beyond the home center is reimbursed at the standard rate.
Travel occasionally for company meetings.