Shared Market Clinical - Medical Assistant, Market Float

ArchWell Health•Mesa, AZ

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and wellness-focused care. The Medical Assistant (MA)–Market Float supports the Market’s primary care providers and helps ensure efficient, compassionate care. Working collaboratively with market care teams, the MA greets and rooms members, assists with assessing health conditions, and performs routine diagnostic testing. The role may require reporting to regional centers on short notice; schedules are normally posted one week in advance. Mileage for travel beyond the home center is reimbursed at the standard rate.

Requirements

High school diploma or GED.
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
At least 3 years of work experience as a Medical Assistant.
At least 1 year of phlebotomy experience.
BLS for Healthcare Providers certification.
High emotional intelligence and integrity, with a driven and focused work ethic.
Ability to work independently, think creatively, and work effectively.
Ability to work effectively with people at different seniority levels and with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
Strong communication and customer-oriented skills.
Strong critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
Experience with claims or quality reports and analytical software packages.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
Ability to travel on occasion for company meetings.

Nice To Haves

Experience working with geriatric patients.
Experience with EClinicalWorks or a similar EMR.

Responsibilities

Conduct patient intake, measure and record vital signs, interview patients, and collect medical histories.
Perform examinations and routine screenings, keeping patients informed and addressing their questions and concerns about procedures.
Listen and engage with patients throughout appointments, and report patient needs or changes in condition to primary care providers, specialists, or other clinical personnel.
Prioritize patient experience when processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for physicians.
Under physician supervision, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary.
Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Report to other regional centers on short notice when needed and travel occasionally for company meetings.