Shared Market Clinical - Medical Assistant, Market Float

ArchWell Health • Phoenix, AZ

1d

About The Position

The Medical Assistant (MA)–Market Float supports the Market’s primary care physicians and helps ensure efficient care for patients. Working collaboratively with market care teams, the MA greets and rooms members, assists in assessing their health conditions, and performs routine diagnostic testing during appointments. The role may require reporting to regional centers on short notice; schedules are normally posted one week in advance, though last-minute coverage may be needed. Additional mileage for travel beyond the home center is reimbursed at the standard rate.

The MA also supports patient experience, clinical documentation, health coaching, and coordination with physicians and other clinical personnel. The role works with senior members and requires compassionate, effective communication with patients, families, staff, providers, and other stakeholders.

Requirements

• High school diploma or GED.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
• At least 3 years of work experience as a Medical Assistant.
• At least 1 year of phlebotomy experience.
• BLS for Healthcare Providers certification.
• Experience with eClinicalWorks or a similar electronic medical record system.
• Strong emotional intelligence, integrity, and a driven, focused work ethic.
• Ability to work independently, think creatively, and work effectively with people of varying seniorities and diverse populations.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.

Nice To Haves

• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical history.
• Perform examinations and routine screenings, informing patients about procedures and addressing their questions and concerns.
• Listen and engage with patients throughout appointments, and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support patient experience by processing and returning phone messages, routing calls appropriately, and calling patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices, with weekly follow-up calls.
• Report to other regional centers when needed, including on short notice.
• Travel occasionally for company meetings.

Benefits

• Reimbursement at the standard rate for mileage traveled beyond the home center.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED