Shared Market Clinical - Medical Assistant, Market Float

ArchWell Health•Peoria, AZ

About The Position

The Medical Assistant (MA)-Market Float supports the Market’s primary care providers (PCPs) day to day and helps ensure efficient patient care. The MA works collaboratively with market care teams to greet and room members, assist in assessing their health conditions, and perform routine diagnostic testing during appointments. The role may require reporting to regional centers on short notice. Schedules are normally posted one week in advance, though last-minute coverage may occasionally be needed. Additional mileage beyond travel to the home center is reimbursed at the standard rate.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
At least 3 years of work experience as a Medical Assistant.
At least 1 year of phlebotomy experience.
BLS for Healthcare Providers certification.
Experience with EClinicalWorks or a similar electronic medical record (EMR) system.
High emotional intelligence and integrity, with a driven and focused work ethic.
Self-starter able to think creatively and work effectively.
Ability to work effectively with people of varied seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
Strong communication skills and a customer-oriented approach.
Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
Experience with claims and quality reports and analytical software packages.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
Ability to travel occasionally for company meetings.

Nice To Haves

Experience working with geriatric patients.

Responsibilities

Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical histories.
Perform examinations and routine screenings, ensuring patients are informed and their questions and concerns are addressed.
Listen and engage with patients throughout appointments, and report needs or changes in patient conditions to PCPs, specialists, or other clinical personnel.
Support the patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay pertinent information to physicians.
Under physician supervision, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary.
Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Report to other regional centers with short notice when needed and travel occasionally for company meetings.