Medical Assistant, Market Float

ArchWell Health • Little Rock, AR

2d

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of senior members through primary care in accessible neighborhood clinics. The Medical Assistant, Market Float supports market primary care providers and care teams by helping ensure efficient, compassionate care. The role greets and rooms members, assists with assessments and routine diagnostic testing, and may be assigned to regional centers on short notice. The schedule is normally posted one week in advance, with occasional last-minute changes to cover call-outs. Mileage beyond travel to the home center is reimbursed at the standard rate.

Requirements

• High school diploma or GED.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
• At least 3 years of work experience as a Medical Assistant.
• At least 1 year of phlebotomy experience.
• BLS for Healthcare Providers certification.
• Experience with EClinicalWorks or a similar electronic medical record system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel on occasion for company meetings.

Nice To Haves

• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and collect medical histories.
• Perform examinations and routine screenings, informing patients about procedures and addressing their questions and concerns.
• Listen and engage with patients during appointments, and report needs or changes in condition to primary care providers, specialists, or other clinical personnel.
• Support patient experience by processing and returning phone messages, routing calls as appropriate, and contacting patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
• Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
• Report to other regional centers on occasion, including on short notice when needed.
• Travel occasionally for company meetings.

Benefits

• Mileage beyond travel to the home center is reimbursed at the standard rate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED