Medical Assistant Resource Team

Advocate Health and Hospitals Corporation•Rome, GA

About The Position

The Medical Assistant Resource Team member provides patient care within the Medical Assistant scope of practice, follows organizational policies and procedures, and maintains required training and competency for the area of specialty. The role supports providers and patients through clinical, laboratory, administrative, and clinic-maintenance duties, adapting tasks to the specialty or clinic practice while remaining within scope. The Medical Assistant must provide age-appropriate care and understand growth and development across the lifespan, using patient information to identify and meet age-specific needs in accordance with department policies and procedures.

Requirements

High school diploma or GED.
Completion of an accredited or approved Medical Assistant program, or qualifying alternatives that vary by division: structured clinical military training documented by DD214 or EMT for Greater Charlotte and Wake Forest; or two years of verifiable full-time Medical Assistant experience within the last five years for IL/WI and Floyd & Navicent.
Current American Heart Association BLS certification is required for Greater Charlotte and Wake Forest; for IL/WI and Floyd & Navicent, AHA BLS for Healthcare Providers certification must be obtained within 45 days unless the department leader determines it is not required.
Successful completion of Atrium Health’s competency assessment where specified for Greater Charlotte and Wake Forest.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail; exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, use patient-handling equipment and at least one other team member when available; unique situations are assessed individually.
Functional speech, vision, hearing, and touch, with the ability to use fine-hand manipulation skills.
Ability to wear protective clothing and equipment as needed and work with frequent exposure to mechanical, electrical, chemical, blood, and body-fluid hazards.

Nice To Haves

For IL/WI and Floyd & Navicent, two years of verifiable full-time Medical Assistant experience within the last five years is an alternative to completing an accredited or approved Medical Assistant program.
For Greater Charlotte and Wake Forest, structured clinical military training documented by DD214 or EMT is an alternative to completing a formal Medical Assistant program.
For Wake Forest, PEARS may be required within one year in select areas.

Responsibilities

Perform patient rooming and visit tasks, including taking vital signs; reconciling medications; reviewing medical history, health maintenance, and allergies; and conducting screenings.
Assist providers with procedures or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparation of lab orders and requisitions, and tracking results.
Perform point-of-care testing under standing or provider orders.
Complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
Administer medications and vaccines safely according to medication-administration rights.
Perform other assigned duties, including medication refills, insurance authorizations, safety and regulatory logs, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
Cross-train and perform duties relevant to the specialty or clinic practice within the Medical Assistant scope of practice.
Communicate effectively and promptly, work as part of a team, and escalate concerns appropriately.
Maintain a clean work environment and clean instruments and equipment appropriately.
Ensure equipment and supplies are in working order and work areas are appropriately stocked.
Demonstrate knowledge and skills needed to provide care appropriate to the ages of patients served.
Operate equipment necessary to perform the job.