Medical Assistant Resource Team

Advocate Health•Rome, GA

3d•$22 - $33

About The Position

The Medical Assistant Resource Team member provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining required training and competency for the area of specialty. The role supports clinical visits through patient rooming, procedures, laboratory duties, medication and vaccine administration, and clinic operations. The Medical Assistant is cross-trained to perform duties relevant to the specialty or clinic, communicates effectively with the care team, and maintains clean, appropriately stocked work areas and equipment. The position requires knowledge and skills to provide age-appropriate care across the lifespan, including interpreting patient information and addressing age-specific needs in accordance with departmental policies and procedures.

Requirements

High school diploma or GED.
Completion of an accredited or approved Medical Assistant program, qualifying structured clinical military training, or EMT training, depending on division; IL/WI and Floyd & Navicent also accept two years of verifiable full-time Medical Assistant experience within the last five years.
Current American Heart Association BLS certification is required in Greater Charlotte and Wake Forest. In IL/WI and Floyd & Navicent, AHA BLS for Healthcare Providers certification must be obtained within 45 days unless the department leader determines it is not required.
Successful completion of Atrium Health’s competency assessment where required by division.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after competency is demonstrated.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail; exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to perform the physical activities required throughout the workday, including sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching above the shoulders.
Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other team member when available.
Functional speech, vision, hearing, and touch, including fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, chemical, and blood and body fluid hazards, using protective clothing and equipment as needed.

Nice To Haves

Recognized Medical Assistant certification from AAMA, AMT, AAH, NHCWA, NHA, MCMA, NAHP, or NRMA for the Wake Forest division.
Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification within one year, if required in the applicable area.

Responsibilities

Follow Medical Assistant scope of practice, policies, and procedures, and maintain area-specific training and competency when providing patient care.
Perform rooming and visit tasks, including taking vital signs; reconciling medications; reviewing medical history, health maintenance, and allergies; and completing screenings.
Assist providers with or perform ordered procedures.
Perform laboratory duties, including venipuncture; specimen collection, labeling, and packing; preparation of lab orders and requisitions; and results tracking.
Perform point-of-care testing under standing or provider orders and complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
Administer medications and vaccines safely according to the rights of medication administration.
Perform other assigned duties, which may include medication refills, insurance authorizations, safety and regulatory logs, patient messaging, ordering medications and supplies, scheduling appointments, and referrals.
Cross-train to perform duties relevant to the specialty or clinic within the Medical Assistant scope of practice.
Communicate effectively and promptly, collaborate with the team, and escalate concerns appropriately.
Maintain a clean work environment; appropriately clean instruments and equipment; and ensure equipment and supplies are functional and work areas are stocked.
Provide care appropriate to patient age and developmental needs, consistent with departmental policies and procedures.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.