Hospice Resource Team Assistant

Agrace • Janesville, WI

7d • Hybrid

About The Position

The Resource Team Assistant provides administrative support to Agrace’s homecare and resource clinical teams. The role includes coordinating staff schedules and reviewing time sheets, supporting department meetings, and helping ensure the agency fulfills regulatory requirements. The position is full-time at 1.0 FTE (40 hours per week), based in Janesville, Wisconsin, and is hybrid eligible. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a rotating weekend duty every fifth weekend and two holidays per year.

Requirements

• Excellent verbal and written communication skills.
• Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines.
• Ability to work effectively and cooperatively with others.
• Ability to maintain professional boundaries with patients, families, and coworkers.
• Ability to maintain confidentiality.
• Intermediate Microsoft Office skills.
• Ability to use multiline phone systems, messaging systems, and teleconference systems.
• Intermediate electronic health record skills.

Responsibilities

• Coordinate staffing to meet patient needs.
• Build schedule templates for new hires.
• Process employee time sheets in timekeeping software; review and track online staff punches and time sheet entries; report discrepancies to the Resource Manager.
• Track staff schedules and update appropriate calendars and templates.
• Assist the Resource Manager with PTO requests, approvals, and denials.
• Report staff scheduling concerns to the Resource Manager.
• Coordinate meetings, including scheduling, invitations, materials and agendas, room reservations, technology support, and taking and distributing meeting notes.
• Generate and distribute team correspondence.
• Triage calls to and from clinical staff, relay messages, and troubleshoot.
• Run reports at required intervals.
• Correct hospice admission paperwork and provide remote administrative support.
• Complete new-hire preparatory duties.
• Participate in internal work groups, meetings, and committees related to the position.
• Ensure compliance with Agrace policies and protocols and applicable state, federal, and other regulations.
• Perform other duties as required or assigned.

Benefits

• Competitive pay.
• Free parking.
• Health, dental, and vision insurance for employees hired for 28 or more hours per week (0.7 FTE or higher).
• Retirement plans with employer matching.
• Generous paid time off and holiday paid time off.
• Comprehensive onboarding, mentorship, and career development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed