Hospice Resource Team Assistant

Agrace • Baraboo, WI

7d • Hybrid

About The Position

The Hospice Resource Team Assistant provides administrative support to Agrace’s homecare and resource clinical teams. The role coordinates staff scheduling, reviews and processes timesheets, supports department meetings, and helps ensure agency regulatory requirements are fulfilled. The position is based in Baraboo, Wisconsin, and is hybrid eligible. It is full-time at 1.0 FTE (40 hours per week), with a day shift schedule of Monday through Friday, 9:30 a.m. to 6:00 p.m. The position includes a weekend rotation every fifth weekend and two holiday rotations per year.

The assistant also provides general administrative and remote support, including coordinating meetings and correspondence, triaging calls, running reports, correcting hospice admission paperwork, and completing new-hire preparatory duties. The role participates in relevant work groups, meetings, and committees and follows Agrace policies, protocols, and applicable regulations.

Agrace is a nonprofit hospice and palliative care provider and an equal opportunity employer. The organization describes a culture that values staff, patient, and client uniqueness and supports respectful, individualized care.

Requirements

• Excellent verbal and written communication skills.
• Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines.
• Ability to work effectively and cooperatively with others.
• Ability to maintain professional boundaries with patients, families, and coworkers.
• Ability to maintain confidentiality.
• Intermediate Microsoft Office skills.
• Ability to use multi-line phone systems, messaging systems, and teleconference systems.
• Intermediate electronic health records skills.

Responsibilities

• Coordinate staffing to meet patient needs.
• Build new-hire schedule templates.
• Process employee timesheets in timekeeping software; review and track online staff punches and timesheet entries; and report discrepancies to the Resource Manager.
• Track staff schedules and update appropriate calendars and templates.
• Assist the Resource Manager with PTO requests, approvals, and denials.
• Report staff scheduling concerns to the Resource Manager.
• Coordinate general meetings, including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking notes, and distributing meeting notes.
• Generate and distribute team correspondence.
• Triage calls to and from clinical staff, relay messages, and troubleshoot.
• Run reports at required intervals.
• Correct hospice admission paperwork and provide remote administrative support.
• Complete new-hire preparatory duties.
• Participate in internal work groups, meetings, and committees related to position responsibilities.
• Ensure compliance with Agrace policies and protocols and state, federal, and other regulations.
• Perform other duties as required and assigned.

Benefits

• Competitive pay.
• Free parking.
• Health, dental, and vision insurance for employees hired for 28 or more hours per week (0.7 FTE or greater).
• Retirement plans with employer matching.
• Generous paid time off and holiday paid time off.
• Comprehensive onboarding, mentorship, and career development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed