Resource Medical Assistant

University Healthcare Alliance•Pinole, CA

3d•Onsite

About The Position

The Resource Medical Assistant is a member of Stanford Medicine Partners’ regional resource pools and supports clinic patient care teams across various SMP clinics. The role performs clinical tasks and procedures, helps patients obtain quality services in a timely manner, and supports efficient use of resources in coordinating patient care. Travel to assigned SMP clinics is required, including travel to attend meetings and training sessions at different clinical locations. The position requires 20% travel. The role also supports patient registration and clinic operations, communicates with patients and providers, and assists with procedures, referrals, prescriptions, and follow-up. Employees are expected to follow C-I-CARE standards to provide an exceptional, patient-centered experience for patients and families. This is a Stanford Medicine Partners job. The stated base pay scale generally starts at $28.57–$36.43 per hour; the finalist’s salary depends on factors including internal equity, experience, education, specialty, and training.

Requirements

High school diploma or GED equivalent.
Medical Assistant diploma from an approved school or institution, or equivalent documented training.
At least one year of experience as a Clinical Medical Assistant.
Current American Heart Association Basic Life Support for Healthcare Providers certification.

Nice To Haves

At least two years of related experience in an ambulatory care environment.
Epic experience.

Responsibilities

Room patients and take vital signs.
Complete medical documentation and prepare charts.
Communicate with patients and facilitate communication between patients and providers.
Stock and clean clinic areas; order medications and supplies.
Administer medications, collect specimens, and perform point-of-care testing, injections, and other clinic procedures.
Conduct patient outreach to address care gaps and follow-up needs.
Participate in internal clinic audits and department A3 maintenance.
Manage patient portal and inbox messages.
Assist physicians with procedures and referral inquiries.
Manage disability paperwork, prescription refills, and prior authorization processing.
Assist providers with telemedicine services and scribe when needed.
Greet patients and others courteously and professionally in accordance with performance standards.
Update patient demographic information and identify accepted insurance plans.
Check patients in and mark them as arrived.
Determine whether patients have a co-payment or account balance; accept and record payments, provide applicable waivers, obtain signatures, and, when appropriate, scan photo IDs, insurance cards, and/or waivers.
Schedule follow-up appointments.
Resolve registration discrepancies through assigned work queues in accordance with performance standards.
Perform other duties as assigned.