Medical Assistant: UC Resource Pool

Hoag•Costa Mesa, CA

10d

About The Position

The Medical Assistant (MA) supports a professional, collaborative environment for patients and physicians and assists with the non-clinical tasks needed to ensure smooth patient access and flow. Responsibilities include handling pre-authorization processes and serving as a liaison between providers and patients. The MA works with staff to ensure records are received and appropriate testing is completed before appointments or surgery, and provides staff and patients with updates on the timing and status of tasks that may affect patients’ health or testing and treatment options. The role supports steady patient flow and ongoing communication within Hoag and referring physician offices. Duties include scheduling follow-up visits, imaging, and laboratory work; preparing chart elements; checking vital signs; rooming patients; and assisting with procedures. The MA may need to start at different locations during the workweek or travel among multiple sites. In Oncology and Specialty Clinics, the MA follows clinic guidelines for handling instruments and equipment used in clinic procedures. This is a continuous recruitment requisition for Hoag Urgent Care’s Resource Team. Applications are reviewed on a rolling basis for openings across multiple shifts and statuses as needed. The position requires willingness to travel to different locations up to 50% of the time and to work nights and weekends.

Requirements

High school graduate or equivalent GED.
Graduate of a Medical Assistant program or one year of previous medical back-office experience; experience is preferably within an acute healthcare system environment.
Basic keyboarding skills and knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
Basic knowledge of medical terminology.
Willingness to travel to different locations up to 50% of the time.
Willingness to work nights and weekends.
Current BLS (AHA) certification.
For the Pain Management Center: National Certified Phlebotomy Technician (NCPT) or California-specific CPT I certification.

Nice To Haves

Associate or bachelor’s degree in a healthcare-related field.
At least one year of previous medical back-office experience, preferably within an acute healthcare system environment.
Working knowledge of EPIC or another electronic medical record (EMR) system.
Qualified bilingual or multilingual candidates.
Medical Assistant certification.
CPR certification.
Current Limited Phlebotomy Certification.

Responsibilities

Schedule patients, including follow-up office visits, imaging, and lab work.
Prepare appropriate chart elements.
Check patients’ vital signs and room patients.
Assist with procedures.
Handle pre-authorization processes and act as a liaison between providers and patients.
Coordinate with staff to ensure records are received and appropriate testing is completed before appointments or surgery.
Provide staff and patients with updates on timing and task status that could affect health, testing, or treatment options.
Support even patient flow and continuous communication within Hoag and referring physician offices.
Follow clinic guidelines for handling instruments and equipment used in Oncology and Specialty Clinic procedures.
Start at different locations during the workweek or travel to multiple sites as required.