Certified Medical Assistant (CMA) – Resource Pool

Roper St. Francis Healthcare•Ladson, SC

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under a provider’s direction, the Medical Assistant helps address the patient’s chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in care planning and implementation; and administers ordered medications within the Medical Assisting scope and state guidelines. This resource-pool position supports clinical and administrative workflows, including preparing patients for examinations, documenting accurately in electronic medical records, assisting with virtual visits, managing provider-directed inbox messages, and helping with front-desk tasks as needed. The role may require travel to other facilities or adjusted hours to meet patient-care needs. The Medical Assistant maintains a clean, orderly, safe work area and helps ensure supplies and equipment are available and functioning. The position serves adult and geriatric patients. The work takes place in a general office environment and may involve high-stress periods, fluctuating workloads, interruptions, working alone, noise, bright lights, exposure to bodily fluids or infectious materials, and other listed environmental hazards. Universal precautions and personal protective equipment are required.

Requirements

Active Medical Assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA. NAHP certification is not accepted in South Carolina.
If unable to obtain Medical Assistant certification, Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable except in South Carolina.
BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at BSMH it is preferred at hire and required before independent patient care.
High school diploma or GED.
In South Carolina, completion of an eligible Medical Assistant education or training program is required.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Medical terminology knowledge.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
Ability to exercise universal precautions and use personal protective equipment and devices.

Nice To Haves

Completion of an accredited post-secondary Medical Assistant education program, preferred in all states except South Carolina.
Completion of an externship or clinical laboratory training.
One year of recent Medical Assisting experience.

Responsibilities

Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Demonstrate standards of excellence in interactions with internal and external customers.
Maintain clinical and administrative skills according to departmental competency guidelines.
Escort patients to examination rooms and prepare them for the physician.
Travel to other facilities or adjust hours as directed by the practice manager to meet patient-care needs.
Maintain a safe, clean, orderly work area and examination rooms, and ensure supplies and equipment are available and functioning.
Assist with virtual health visits, including platform setup, pre-charting, patient preparation, troubleshooting, and collecting relevant health information.
Document accurately and appropriately in electronic medical records.
Manage electronic health record inbox messages according to the provider’s verbatim instructions.
Perform front-desk workflows as needed, including patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
Order supplies, track referrals and laboratory or diagnostic tests, and dispose of contaminated supplies.
Record medical histories, vital statistics, and test results; interview patients and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician; provide authorized prescription and refill information to pharmacies as directed by the provider.
Collect, log, and prepare blood, tissue, or other laboratory specimens; perform routine laboratory tests and sample analyses.
Explain treatment procedures, medications, diets, and physician instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform general office duties and successfully complete skills or competency checklists for assisting physicians with examinations and treatment.